Customer Service Specialist - WFH en Spade Recruiting

Who We Are

For decades, our mission has been to protect hardworking families by ensuring they have the benefits and support they deserve. Through partnerships with thousands of unions and associations across North America, we’re proud to be the only organization of our kind with a 100% union label. Our promise is simple: deliver peace of mind to families—backed by trust, care, and consistency.

What This Role Is About

This isn’t just another remote position—it’s a chance to build a meaningful, long-term career while helping people. You’ll work directly with union members who have already requested information about their benefits. Your role is to make sure they understand their options, answer their questions, and guide them through the process with professionalism and care.

On a daily basis, you’ll connect with members by phone or video, schedule appointments, walk them through their available programs, and complete the necessary follow-up and paperwork. Every interaction matters—because the coverage you help put in place directly impacts the lives of the families you serve.

Why You’ll Love It Here

• Earn While You Learn – Weekly pay plus bonuses (first-year average ~$55K)

• Career Growth – Leadership and advancement opportunities built into the role

• Flexibility First – Design a schedule that fits your lifestyle

• Work From Anywhere – Fully remote with complete digital support

• Residual Income – Renewals provide long-term financial stability

• Health Coverage – Comprehensive benefits package included

• Real Training & Mentorship – One-on-one guidance, not just a handbook

• Recognition & Rewards – Annual company trips (previous destinations: Puerto Rico, Cancun, Disney, Las Vegas, Bahamas)

What You’ll Need

• Strong communication skills and a genuine interest in helping others

• Solid organizational and time-management abilities

• High school diploma or equivalent (college or higher education a plus)

• Customer service or client-facing experience is helpful, but not required