Customer Service Representative en Herman Transportation and Distribution Services

Job Posting Title

Customer Service Rep Warehouse

Job Description

About the Role:

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team in the Warehousing industry located in Houston, TX. As a Customer Service Rep Warehouse, you will be responsible for ensuring customer satisfaction by providing exceptional service and support. You will be the primary point of contact for customers, handling inquiries, resolving issues, and processing orders. Your attention to detail and ability to multitask will be essential in maintaining accurate records and ensuring timely delivery of products. Your contributions will directly impact the success of our business.

Minimum Qualifications:

• High school diploma or equivalent
• 1+ years of experience in customer service or related field
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• Proficient in Microsoft Office Suite

Preferred Qualifications:

• Associate's Degree or related field
• Experience in the transportation and warehousing industry
• Bilingual in English and Spanish

Responsibilities:

• Provide exceptional customer service by answering inquiries, resolving issues, and processing orders
• Maintain accurate records of customer interactions and transactions
• Collaborate with warehouse staff to ensure timely delivery of products
• Identify and escalate priority issues to management
• Continuously improve customer service by staying up-to-date with product knowledge and industry trends

Skills:

As a Customer Service Rep Warehouse, you will utilize your excellent communication and interpersonal skills to provide exceptional service to our customers. Your ability to multitask and prioritize in a fast-paced environment will be essential in handling inquiries, resolving issues, and processing orders. Proficiency in Microsoft Office Suite will enable you to maintain accurate records of customer interactions and transactions. Additionally, your knowledge of the transportation and warehousing industry, as well as your bilingual proficiency in English and Spanish, will be beneficial in providing comprehensive support to our diverse customer base. Your contributions will directly impact the success of our business.