Overview:The incumbent is responsible for supervising team members in specified food outlet and assist in supervision of other outlets as needed.Responsibilities:ESSENTIAL FUNCTIONS:(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) - Creates an atmosphere that induces guests to make Hard Rock Hotel and Casino Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.- Opens and closes shift or work area at scheduled times; ensuring outlet is fully prepared for operation, as well as ensuring cleanliness and security of company assets. Maintains a separate cash bank in order to service customers when necessary.- Maintains administrative functions, such as scheduling, time and attendance records, in order to ensure appropriate staffing levels and that team members are performing duties according to established service standards.- Assists in monitoring department budget to ensure efficient use of labor and other resources in order to achieve effective operation of the department.- Monitors guest service and satisfaction by interviewing guests and by observing dining ratings in order to make recommendations for improvement to maintain high service standards and a positive dining experience for customers.- Resolves guest concerns or complaints in order to maintain positive customer relations.- Inspects food outlets daily to ensure a safe work environment, that equipment is operating properly and that sufficient supplies are on hand in order to achieve smooth operation of the department. Works directly with culinary team to create, place and receive food and non-food orders.- Attend and participate in meetings, completing follow-up as assigned.- Perform work regularly and predictably.- Other duties as assigned.- Attend seminars when needed.Qualifications:EDUCATION AND /OR EXPERIENCE REQUIREMENTS:(Related education and experience may be interchangeable on a year for year basis) This knowledge and these abilities are typically acquired through a high school degree, as well as 4 years’ dining experience, with a minimum of 2 years’ Food & Beverage supervisory experience; or through a Bachelor's degree in Restaurant Management or related field. ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc): - Must obtain and maintain valid licenses / certifications per Federal, State and ERGC Gaming regulations.- Must successfully pass background check.- Must successfully pass drug screening.- Must be at least twenty-one (21) years of age.- Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.- Prior experience in the Gaming industry strongly preferred. - Prior experience in Tribal Gaming preferred. KNOWLEDGE OF: - Knowledge of wines and alcoholic beverages.- Excellent customer service skills.- Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations. ABILITY TO:- Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.- Be flexible to work varying shifts and time schedules as needed. - Communicate effectively with all levels of employees and guests.- Maintain bar operations.Additional Details:
Closing:
The Tribal Council gives first preference in all of its employment practices to members of the Enterprise Rancheria Tribe who meet the job requirements.
Estas cookies son necesarias para que el sitio web funcione y no se pueden desactivar en nuestros sistemas. Puede configurar su navegador para bloquear estas cookies, pero entonces algunas partes del sitio web podrían no funcionar.
Seguridad
Experiencia de usuario
Cookies orientadas al público objetivo
Estas cookies son instaladas a través de nuestro sitio web por nuestros socios publicitarios. Estas empresas pueden utilizarlas para elaborar un perfil de sus intereses y mostrarle publicidad relevante en otros lugares.
Google Analytics
Anuncios Google
Utilizamos cookies
🍪
Nuestro sitio web utiliza cookies y tecnologías similares para personalizar el contenido, optimizar la experiencia del usuario e indvidualizar y evaluar la publicidad. Al hacer clic en Aceptar o activar una opción en la configuración de cookies, usted acepta esto.
Los mejores empleos remotos por correo electrónico
¡Únete a más de 5.000 personas que reciben alertas semanales con empleos remotos!