We are seeking a highly organized, customer-focused, and proactive Implementation Management Coordinator to join our team. In this role, you will play a crucial part in driving customer value by ensuring seamless and timely product implementations, from purchase through delivery. You will coordinate project activities, align stakeholders, and support the successful execution of each implementation—delivered on time, within scope, and with an exceptional customer experience. Partnering closely with Implementation Managers, you will also gain the skills and exposure necessary to advance into senior client-facing project management roles.
Major Responsibilities:
Coordinate all assigned implementation activities to ensure customer projects move efficiently from purchase to delivery
Serve as a key point of contact for internal teams and customers, maintaining regular communication throughout the implementation process
Track and monitor project timelines, deliverables, and dependencies, escalating issues as needed
Facilitate project meetings, capture key decisions, and follow up on open action items
Support Account Managers in managing client expectations and ensuring project milestones are met
Maintain accurate project documentation and records in tools such as Jira, Salesforce, or Smartsheet
Proactively identify potential delays, risks, or obstacles and collaborate with the team to address them
Assist in process improvement initiatives to enhance delivery speed, consistency, and customer satisfaction
Education and Experience:
Bachelor’s degree in Business, Project Management, Information Systems, or a related field preferred (or equivalent experience)
1–3 years of experience in project coordination, customer onboarding, or implementation support
Proven ability to manage multiple active projects in fast-paced, deadline-driven environments
Skilled in building positive client and team relationships with clear, confident, and professional communication (verbal and written)
Strong critical thinking and problem-solving skills to proactively address project challenges
Customer-first mindset with a consistent focus on delivering high-quality outcomes
Flexible and adaptable when handling changing scopes, priorities, or timelines while keeping projects on track
Prior experience working directly with customers in service or project-based environments
Familiarity with project management tools and software (e.g., Jira, Salesforce, Smartsheet) preferred
Lightcast is a global leader in labor market insights with headquarters in Moscow (ID) with offices in the United Kingdom, Europe, and India. We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions and companies, and our communities. Lightcast is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Lightcast has always been, and always will be, committed to diversity, equity and inclusion. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.
Estas cookies son necesarias para que el sitio web funcione y no se pueden desactivar en nuestros sistemas. Puede configurar su navegador para bloquear estas cookies, pero entonces algunas partes del sitio web podrían no funcionar.
Seguridad
Experiencia de usuario
Cookies orientadas al público objetivo
Estas cookies son instaladas a través de nuestro sitio web por nuestros socios publicitarios. Estas empresas pueden utilizarlas para elaborar un perfil de sus intereses y mostrarle publicidad relevante en otros lugares.
Google Analytics
Anuncios Google
Utilizamos cookies
🍪
Nuestro sitio web utiliza cookies y tecnologías similares para personalizar el contenido, optimizar la experiencia del usuario e indvidualizar y evaluar la publicidad. Al hacer clic en Aceptar o activar una opción en la configuración de cookies, usted acepta esto.
Los mejores empleos remotos por correo electrónico
¡Únete a más de 5.000 personas que reciben alertas semanales con empleos remotos!