Transportation Specialist Lead en Bill Jacobs BMW

Description

Bill Jacobs’ BMW/MINI

The Role at a Glance – Bill Jacobs BMW MINI Lead Transportation Specialist

Leads the team to provide a positive loaner experience to each customer while accurately presenting, coordinating, and processing service loaner and rental vehicle transactions. Meets or exceeds department customer service goals. Provides a professional and friendly response to customer inquiries and requests in person and on the telephone.  

What You’ll Be Doing

• Lead Customer Service Excellence: Set the standard for professional, friendly loaner interactions. Resolve escalated issues and train new team members on service policies and procedures.
• Oversee Vehicle Readiness: Direct daily checks to ensure all loaner vehicles are fueled, clean, and equipped with plates, decals, and I-PASS. Monitor inventory through RecovR and confirm fleet availability.
• Manage Fleet Maintenance & Records: Oversee inspections, damage reporting, repair coordination, and maintain accurate mileage and fuel logs. Serve as primary reconciler for gas card policy.
• Administer Customer Transactions: Supervise the completion of paperwork, license/insurance validation, billing accuracy, and follow-ups for overdue vehicles, fuel reimbursement, or damages.
• Direct Fleet Operations: Lead rotation of vehicles to balance mileage, monitor open contracts and aged loaners, coordinate swaps, and provide updates to Service leadership.

What’s it like to work here?

At Bill Jacobs BMW MINI, we love what we do. We make meaningful contributions each and every day. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions.

What’s in it for YOU:

Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization. Our full-time team members also enjoy a comprehensive benefits program including:

• Outstanding health insurance plan - Blue Cross Blue Shield of Illinois (PPO and HMO Plans).
• Generous dental insurance, vision insurance, life insurance, and supplemental insurance plans such as pet insurance, identity theft protection, and pre-paid legal insurance.
• 401K Plan with company contribution.
• Generous PTO.
• Employee discounts on vehicle purchases, parts, and service.
• Wellness programs for employees and family members.
• Interested in furthering your education? We have a generous tuition reimbursement program.
• Opportunity to further your career with a rapidly growing and successful dealer organization.

About the company

The Bill Jacobs organization has grown into one of the most respected businesses in the Midwest. Today we have five new car franchise locations offering new models from BMW, MINI, Volkswagen, Jaguar, and Land Rover in Naperville and Hinsdale, Illinois. Current Automotive is our pre-owned electric vehicle dealership, located in Hinsdale. At Bill Jacobs, the cars bring you in and the experience brings you back.

Our employees are the driving force behind the success of the Bill Jacobs organization - one of Illinois' leading providers of luxury automotive products and extraordinary customer service.

Core Values

R - Respect

     We believe in taking accountability for our words, actions, and results.

I - Integrity

     We believe in honesty, transparency, and doing the right thing.

S - Social Responsibility

     We believe in positive community involvement and a commitment to the greater good.

E - Excellence

     We believe in raising the bar and challenging expectations to achieve a culture of continuous   

     improvement.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Requirements

What we’re looking for

Must-Haves:

- Experience in the hospitality, automotive, or rental car industry. Experience with transportation or valet management a huge plus.

- A warm and friendly personality.  

- The ability to self-manage.

- A passion for offering nothing less than the highest level of customer service.

- Superior attention to detail.

- Excellent follow-up skills.

- Exceptional multi-tasking skills.  

- Sound communication skills. 

- Valid Driver's License and ability to meet insurability guidelines.