Spa & Salon Receptionist en Quail West Foundation Inc

Description

We are currently looking for a friendly and fun Spa & Salon Receptionist to join our Spa & Salon Team!

Quail West is a leading private golf and country club that prides itself on providing world-class facilities for Members and their guests and an extraordinary and inclusive, yet unpretentious lifestyle. One of Southwest Florida’s most welcoming clubs, Quail West’s courses, facilities and services are shared by a limited number of members to enhance the quality of the member experience.

Take a tour of Quail West by clicking HERE! 

 Position summary:  The Spa & Salon Receptionist is a professional, personable, and detail-oriented Spa & Salon Receptionist to join our team. The ideal candidate delivers exceptional customer service, thrives in a fast-paced, team-oriented environment, and is passionate about creating a warm and welcoming atmosphere for members and guests. In this role, the Receptionist will be responsible for greeting members, managing appointment scheduling, and handling retail transactions. A strong emphasis is placed on professionalism, organization, and delivering a high-quality, member-focused experience.

• This is a Part-Time Position
• Shifts desired: High Season: 3 days a week (Occasional Saturdays) Summer: 1-2 Days a week (Occasional Saturdays)
• Pay: $18.00/hr + Commission!

Why Join the Quail West Team? Some of our AMAZING Benefits Include:

• Holiday bonus
• Scholarship opportunities for you and your dependents
• Employee Referral Bonus
• Discounts on retail items at the Golf Shop
• Special parties & celebrations
• Uniforms
• Paid time off (PTO)
• 401k with employer match
• Health Benefits
• Employee Assistance Program
• Playing and practice privilege
• And many more!

 The Spa & Salon Receptionist job duties include but are not limited to: 

• Greet members and guests warmly, ensuring a professional and welcoming environment from arrival to departure.
• Assist members in scheduling, modifying, and confirming appointments for spa and salon services, ensuring accuracy and efficiency.
• Provide knowledgeable recommendations on spa and salon services, treatments, and retail products based on members’ inquiries.
• Offer beverages to members upon arrival and check in during treatments to ensure comfort and assist with any additional needs during treatments.
• Anticipate members' needs to provide proactive, personalized service that enhances their overall spa and salon experience
• Promote spa promotions and educate members on new services and product offerings to support retail and service revenue goals.
• Maintain a clean, organized, and inviting reception area in accordance with health and safety standards.
• Collaborate with Spa Leadership to resolve scheduling conflicts or appointment issues in a timely and effective manner
• Assist in ensuring privacy and confidentiality of member information.
• Collaborate closely with spa and salon team to ensure seamless daily operations and a positive team environment.
• Follow all company policies and procedures and uphold Quail West Core Values.
• Ensure work outfits and personal appearance are clean and professional.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Attend Quail West Department Trainings, Quarterly One-on-One Meetings and Department Meetings. 
• Adhere to opening and closing duties for Spa & Salon Receptionist.
• Report accidents, injuries, and unsafe work conditions to Spa Leadership 

Requirements

Qualifications:

• High school diploma or equivalent required; associate degree or hospitality/spa-related training preferred.
• Excellent interpersonal and communication skills.
• Reliable, punctual, and professional.
• Previous experience in a front desk, spa, salon, or hospitality setting strongly preferred.
• Strong communication skills, both verbal and written.
• Proficiency with computers and scheduling software
• Highly organized with strong attention to detail and the ability to multitask in a fast-paced environment.
• Reliable, punctual, and able to maintain professionalism under pressure.
• Knowledge of spa and salon services and products is a plus, with a willingness to learn and stay informed.
• Commitment to maintaining confidentiality and upholding the highest standards of guest privacy
• Flexible schedule, including weekends.
• Must be compliant with and actively support a drug free workplace. 

Physical Demands and Work Environment:

• Ability to work independently while also collaborating effectively in a team environment.
• Moderate noise level in the work environment, typical of a spa and salon setting.
• Stand or remain seated for extended periods during scheduled shifts.
• Frequent walking or movement throughout the spa and salon to assist members and team members.
• Ability to safely lift, push, pull, carry, or transport up to 25 pounds (e.g., product boxes, linens, supplies).
• Use of hands and fingers for typing, handling phone calls, and processing transactions.
• Maintain a clean, organized, and professional workspace at the Spa Front Desk and throughout guest-facing areas.
• Adhere to Florida Department of Health policies and all club sanitation and safety standards within the Spa & Salon.
• Occasional exposure to scented products, cleaning agents, and spa-related equipment.