Front Office Supervisor en Embassy Suites by Hilton Montreal Airport

The Embassy Suites by Hilton Montreal Airport is a 162 All Suites, full-service hotel, owned and operated by Easton’s Groups of Hotels. A Montreal Airport Hotel with a Full-service Restaurant and Bar “Rendez-Vous de L’ouest” and two meeting rooms, within walking distance from Fairview Shopping Mall and many restaurants in the area. Ideal for long-term stays and large groups, as well as very corporate-oriented. 

The Embassy Suites by Hilton Montreal Airport is looking for an energetic, hardworking, and results-driven Front Office Supervisor.

BENEFITS:

Health, Vision, and Dental Coverage 

Wellness Days 

Employee Social Events

On-site Parking

Career Development

Hotel Discounts at Hilton Properties

JOB OVERVIEW

Assists the Front Office Manager in managing front desk service operations to include guest registration, bell services, telephone services, night audit and guest reservations to ensure guest satisfaction and maximize hotel profitability.

DUTIES AND RESPONSIBILITIES

• Assist in supervising the front desk function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, property management and reservations systems, safety and emergency procedures, etc. 
• Assists in scheduling staff according to labor standards and forecasts occupancy; assigns daily work tasks to employees; and monitors labor costs to stay within departmental budget.
• Monitor performance and recommend corrective or disciplinary action.  Alert management of potentially serious issues.
• Up-sell rooms where possible to maximize hotel revenue.
• Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier or other reports, preparing deposit, and counting/securing assigned bank.
• Ensures adherence to procedures for hotel accounting, credit control, handling of financial transactions, securities of monies, guest security and emergency procedures as established.

• Routinely check in/check-out guests, answer phones, take reservations and assist staff with job functions.  May be responsible for issuing safe-deposit boxes to guest and ensuring the security of keys.  
• Promote hotel services, facilities and outlets; provide guests with information such as local attractions and directions to increase guest satisfaction.
• Complete opening and closing shift duties and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Respond appropriately to guest complaints/requests.  Make appropriate service recovery gestures in accordance with established guidelines.

• Promote teamwork and quality service through daily communication and coordination with other departments.  
• Perform other duties as assigned which may include guest room tours, concierge services, special guest requests, etc.)

QUALIFICATIONS AND REQUIREMENTS

High School diploma or equivalent, plus one year of front office/guest relations experience, including some supervisory training/experience.  

• Some college preferred.  
• Must be bilingual

 This job requires the ability to perform the following:

• Frequently standing up behind the desk and front office areas
• Carrying or lifting items weighing up to 50 pounds
• Handling objects, products, and computer equipment
• Use a keyboard to operate various property management and reservations systems, etc.

 Other:

• Communication skills are utilized a significant amount of time when interacting with guests and employees.

• Reading and writing abilities are often utilized. 
• Basic math skills are used frequently. 
• Problem-solving, reasoning, motivating, and training abilities are often used.
• May be required to work nights, weekends, and/or holidays.