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CSA, FS Route IV M,T,F 9:30-6 & Wed, Th 8:30-5 en The CCS Companies

The CCS Companies · Salem, Estados Unidos De América · Onsite

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Job Details

Job Location:    Salem Office - Salem, NH
Position Type:    Regular Full Time
Education Level:    High School
Salary Range:    Undisclosed
Job Shift:    Full Time
Job Category:    Customer Service/Support

Description

The Financial Services (FS) Route Customer Service Agent (CSA) is responsible for collecting delinquent funds on high-balance accounts placed with CCS for third-party collection. They oversee the management of 400+ accounts that correspond to a specific client; including the daily calling and contacting of each account until the matter is resolved.

 

ESSENTIAL FUNCTIONS:

  • Maintains a professional and customer-friendly manner with each account.
  • Engages customers in a manner consistent with all applicable federal, state and local debt collection laws.
  • Comprehends and executes verbal and written directions from supervisors and managers.
  • Attains a level of knowledge about CCS clients loan programs and converses with customers in an intelligent and professional manner.
  • Reads and interprets information regarding clients, debtors, policies and procedures, laws, and company memos.
  • Participates in various problem-solving and decision-making activities requiring skills such as listening, speaking, reading, writing, analyzing, independent-thinking, organizing, prioritizing, planning, delegating, and basic math.
  • Operates various equipment and computer systems requiring manual and visual dexterity and hand/eye coordination (i.e. typing/keyboarding).
  • Responsible for skip tracing accounts with incorrect contact data using internet websites (Google, White Pages, etc) along with company paid sites (Accurint).
  • Demonstrates respect and regard for all clients, visitors, and fellow employees to ensure a professional, responsible, and courteous working environment.
  • Maintains work areas and equipment in conditions consistent with department standards; operates equipment and performs all activities in a safe manner.
  • Performs other tasks as may be assigned by manager/supervisor.

 

Qualifications


  • Prefer one or more years of general collection experience with a collection agency.
  • Strong interpersonal and verbal communications skills.
  • Strong negotiation skills; motivated and goal-oriented.
  • Basic math and writing skills.
  • Coachable: receptive to feedback, responsive to change, willing to learn, and embraces continuous improvement.
  • Previous Skip Tracing experience is highly preferred.
  • Ability to maintain a predictable and consistent full-time work schedule.
  • EDUCATIONAL REQUIREMENTS:

  • High School diploma (GED acceptable) or equivalent work experience.
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