Homeoffice Marketing Technology (MarTech) Operations, Strategic Team Lead en J.Crew Group

Our Story

We make modern classics with character. We believe in true timelessness, the integrity of well-made clothes, and since our inception, great quality at a great price. That’s in our DNA.

But, we know it’s not only about the clothes—it’s about the feeling it gives the people who wear them, whether they’re confidently giving a presentation in a well-tailored suit; basking in long salty beach days in vibrant, colorful sun-soaked swimsuits, or joyfully re-discovering their favorite Rollneck sweater in their closet again and again, season after season.

And ultimately, it’s about helping our customers be the best, most authentic versions of themselves.

And that’s what we’re after, to inspire people’s lives and style.

Our dedication to Diversity, Equity, Belonging & Sustainability has been celebrated with industry recognition, reflecting our commitment to fostering an inclusive and sustainable workplace.

The Marketing Technology (MarTech) Operations, Strategic Team Lead will be part of the exciting MarTech

team which is responsible for the technical creation and evolution of customer messaging at J.Crew Group-

from email, to SMS, to journey-building experiences across multiple consumer-facing touchpoints. This Team

lead will work closely with the Manager of the MarTech Ops team to better operationalize the tactical needs of

the business / merchants / analytics, and product teams across all three brands.

In addition to being closer to the day-to-day operations of the MarTech Ops Operational activities, the

MarTech Ops Team Lead will dedicate special focus to projects that fall under more long-term scope

requirements. Some of these projects will include partnering with our more technical dev peers who specialize

in Salesforce Marketing Cloud solution architecting. These projects include cloud pages to increase customer

acquisition, and upcoming campaign awareness (e.g. Lookbook collections). This will also include partnering

with our digital marketing business peers and developing varying long term lifecycle customer journeys.

The daily operations of the MarTech team include partnering closely with the business teams on prioritization

and overall strategy, as well as with engineering and our third-party provider, Salesforce, on technical and

configuration setup and execution. This team supports all emails (batch and blast, triggered, and transactional)

as well as mobile (SMS and push notifications).

We welcome you to apply, even if you don't check all the boxes. Our passion is scouting life-long learners who are driven by curiosity, and who feel connected to our brands and share our desire to make an impact. We’re always seeking bright new talent who leverage their unique experiences to discover, grow and evolve with our teams.

Benefits + Perks

• Health & Well-being - Eligible associates and family members receive medical, dental, prescription and vision insurance, family planning (fertility, adoption & surrogacy support), fitness discounts, medical travel and more.

• Associate Discount - We love our products just as much as you do! That’s why we offer a great associate discount across all of our brands (J.Crew, J.Crew Factory, and Madewell).

• Summer Fridays - In addition to our hybrid work model, we also close our office at 1:00 PM every Friday during the Summer months.

• Community Impact - We support the communities where we live and work through our philanthropic efforts and the J.Crew Cares Program.

• Winter Break - In addition to our PTO package, J.Crew Group offers a winter break at the end of December to eligible full-time associates at the Home Office to provide time to refresh and recharge.

Note: Availability of these benefits and perks may be subject to work location & employment type and may have certain eligibility requirements.

At J.Crew Group (JCG) we aim to pay competitively for our company’s size and industry. The base salary offered will take into account internal equity and may vary depending on the candidate’s geographic region of work premises, job-related knowledge, skills, and experience among other factors.  The base salary is just one component of J.Crew Group’s competitive total rewards strategy that also includes the opportunity for bonus, competitive benefits and perks.

One of our core focuses here at JCG is creating a community and culture that builds belonging. We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds.

JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.