Quality Case Manager en Coastal Health

Description

🌊 Now Hiring: Case Manager – Quality Department | Coastal Health

Location: Orange Park
Department: Quality Department
Position Type: Full-Time

Are you passionate about making a difference in patients’ lives after a hospital stay? Coastal Health is seeking a compassionate, organized, and detail-oriented Case Manager to join our Quality Department. In this vital role, you will help bridge the gap between hospital discharge and follow-up care — ensuring patients receive the resources, support, and appointments they need for a smooth and safe recovery.

💡 Position Overview

As a Case Manager in our Quality Department, you will serve as the first point of contact for patients discharged from the hospital, providing timely and coordinated care support. You will play a key role in identifying unmet medical needs, managing post-discharge follow-up, and documenting all communication and care coordination within the first 48 hours.

🔹 Key Responsibilities

• Contact patients within 48 hours of hospital discharge to begin follow-up process

• Schedule follow-up appointments after ER visits or hospital stays (within 14 days)

• Confirm post-discharge care arrangements including:

  • Home readiness

  • Durable Medical Equipment (DME)

  • Specialist referrals

• Document and notate any medication changes or concerns during follow-up

• Provide support with:

  • Scheduling or contacting Home Health Care (HHC) if patients cannot reach them

  • Arranging transportation for follow-up visits, when needed

• Ensure all patient communications are thoroughly documented and accurately recorded

• Collaborate with internal teams to close care gaps and ensure continuity of care

✅ Qualifications

• High school diploma or GED required; Associate's or Bachelor's degree in healthcare-related field preferred

• Prior experience in case management, care coordination, or clinical support strongly preferred

• Knowledge of post-acute care needs, medical terminology, and patient navigation

• Excellent communication and interpersonal skills

• Strong attention to detail and organizational skills

• Ability to multitask and work independently in a fast-paced environment

• Compassionate, patient-centered approach

💼 What We Offer

• Competitive compensation

• Health, dental, and vision insurance

• Life insurance

• Short & long-term disability

• 401(k) retirement plan

• Up to 3 weeks of paid time off

• 7 paid holidays

• A mission-driven team focused on improving patient outcomes and closing care gaps

📩 Apply Today

If you're driven by purpose, detail-oriented, and thrive in a patient-focused environment, we encourage you to apply and help us ensure that every patient gets the care they need — when they need it most.

Qualifications

• High school diploma or GED required; Associate's or Bachelor's degree in healthcare-related field preferred

• Prior experience in case management, care coordination, or clinical support strongly preferred

• Knowledge of post-acute care needs, medical terminology, and patient navigation

• Excellent communication and interpersonal skills

• Strong attention to detail and organizational skills

• Ability to multitask and work independently in a fast-paced environment

• Compassionate, patient-centered approach