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Referral Specialist en None

None · Aiken, Estados Unidos De América · Onsite

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  1. Position Summary:

 

Under the direction of the Director of Population Health, the Referral Specialist will coordinate, process and schedule referrals, prior authorizations and pre-certifications for assigned healthcare providers.  This position requires the use of clinical and administrative judgment and initiative to determine best approach for both urgent and non-urgent patient care needs. Also required are excellent time management skills and self-motivation to complete assigned tasks.

 

II.         Essential Functions/Responsibilities:

 

  • Monitors electronic referral requests and imaging orders in the EMR throughout the day to process requests 
  • Prepares and processes all referral and imaging prior authorization and pre-certification requests that are not urgent or in-house referrals and/or imaging
  • Gathers pertinent information as needed via EMR or from clinical team and provides appropriate clinical information to specialists (ie. Encounter notes, Labs, Imaging)
  • Utilizes third party payer/insurance portals for authorization approval
  • Reminds patient of scheduled referral appointments electronically, by mail or phone when required
  • Utilizes EMR functions to document all pertinent information
  • Communicate effectively with clinical staff and providers when additional information is needed to process request
  • Organizes and prioritizes workload based on acuity
  • Contact patients concerning pending referrals and or diagnostic testing when required
  • Assist clinical team when needed concerning urgent imaging requests and urgent referrals
  • Participates as a member of the Population Health Department
  • Assist with referral follow up as needed
  • Perform other duties as required and/or directed.

 

 

  1. Skills/Certifications:

 

  • The ability to interact effectively with patients, family supports, community resources and staff.
  • Must be certified in Basic Life Support techniques.
  • Ability to prioritize multiple tasks and perform efficiently and effectively in a stressful environment.
  • Ability to acquire knowledge of the policies, procedures and programs.
  • Knowledge of CPT/ICD-10 codes, insurance authorization processes including health plan requirements for prior authorization and pre-certification.
  • Bilingual
  • Ability to work effectively with associates, as well as with supervisors, in the various units of the organization.
  • Ability to work in a team relationship.
  • Two years physician office billing, registration or scheduling or
  • One year as a Medical Assistant in a clinical patient care setting
  • Experience working with diverse population groups
  • Time management and self-motivation skills required
  • Experience with Athena EMR 

 

  1. Education Required:

 

  • Successful completion of High School with diploma or equivalent
  • Certified Medical Assistant or Certified Nursing Assistant with clinical experience preferred
  • Previous experience as a Referral Specialist preferred

 

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