Customer Service Representative - B002 en Mygrant Glass Company
Mygrant Glass Company · Sacramento, Estados Unidos De América · Onsite
- Junior
- Oficina en Sacramento
Now Hiring: Customer Service Representative
Location: Sacramento, CA | Schedule: Full-Time, Non-Exempt (M–F Dayshift w/ Rotating Saturdays)
Serve with Excellence. Support with Care.
At Mygrant Glass, we’re looking for a dependable Customer Service Representative to provide essential support to our customers and branch operations. In this role, you’ll be the first point of contact for clients—handling calls, processing orders and payments, and ensuring professional, accurate, and timely service. You’ll also assist with returns, account management, and inventory coordination, helping to maintain efficiency and accuracy across the branch.
As a key team member, you’ll manage customer interactions with professionalism and attention to detail, while supporting both colleagues and customers with patience and care. This role is critical to maintaining Mygrant’s high standards of service and operational excellence.
Why Join Mygrant Glass?
We’re the largest independent auto glass distributor in the United States—but we operate with the values of a family-owned company. We value safety, teamwork, and providing opportunities for growth.
We offer:
Competitive hourly pay
Health, dental, and vision insurance
401(k) retirement plan with company match
Paid time off and holiday pay
On-the-job training and advancement opportunities
Stable, Monday–Friday schedule with limited weekend hours
Customer Service Representative
Non-Exempt
Reports To: Branch Manager
Schedule: M-F Dayshift w/ rotating Saturdays
POSITION SUMMARY:
A Customer Service Representative works with clients who have orders, complaints or require information about products/services purchased from the organization. They also provide solutions that fit those individualized situations and prioritize the customers’ needs at each step of the process.
ESSENTIAL JOB FUNCTIONS:
- The following responsibilities are subject to change based on the needs of the company and the employee level.
- Enter customer orders for auto glass parts and process customer returns.
- Process daily cash, credit cards, and check deposits with accurate data entry.
- Assist with inventory - interacting with operation warehouse inventory control.
- Interact with customers via telephone and in-person providing information and assistance.
- Manage customer accounts with discretion and escalate customer concerns as needed.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure a solution.
- Keep records of customer interactions, process customer accounts and file documents.
- Manage large amounts of incoming phone calls.
- Develop working knowledge of the evolving products and services to better serve customers.
PROFESSIONAL EXPERIENCE, SKILLS, ABILITIES:
- Professional demeanor with superior telephone and people skills.
- Able to communicate clearly.
- Must be organized and able to multi-task.
- General knowledge of Microsoft products.
- Type 30 wpm (preferred).
- Ability to work collaboratively in a team environment.
- Excellent at resolving customer conflict.
- Willing to learn and follow directives.
- Exhibit patience and attentiveness.
- Exceptional time management skills with impeccable follow through.
- Technologically proficient.
EDUCATION REQUIREMENTS
- High School Diploma, GED or equivalent preferred.
BENEFITS:
Health Insurance
Flexible Spending Plan
Health Savings Plan
Dental Insurance
Vision Insurance
Paid Time Off
Paid Sick Time
Paid Holidays
401K/with matching
Overtime Pay (when offered)
PHYSICAL DEMANDS
