ServiceNow Functional Architect – Platform (Technical Lead/ SME) en RemoteStar
RemoteStar · Bengaluru, Indien · Onsite
- Senior
- Oficina en Bengaluru
Key responsibilities:
- Collaborate with stakeholders to understand business requirements and translate them into effective ServiceNow solutions.
- Design, develop, and implement ServiceNow applications, modules, and integrations to meet organizational needs.
- Debug issues related to performance and, provide fixes to those.
- Coordinate with the PO for the deliverables and prioritization of the tasks.
- Prepare the runbook for the releases and coordinate during the release.
- Provide expertise in the customization and configuration of ServiceNow, ensuring optimal performance and user experience.
- Lead and mentor developers, fostering a collaborative and knowledge-sharing environment within the team.
- Stay current with industry’s best practices and emerging trends in ServiceNow development (latest version, GenAI NowAssist capabilities etc.), recommending and implementing improvements as necessary
- Collaborate with cross-functional teams to integrate ServiceNow with other enterprise systems, ensuring seamless data flow and functionality.
- Participate in the planning and execution of ServiceNow upgrades and enhancements.
- Understanding of Proximus architectural build and provide solutions for customer needs.
- Provide support to the developers and the team members
- Mentor/ groom the team to upskill themselves on the latest features in ServiceNow
- Offer developers/ team members constructive feedback to help them build the latest and in-demand skills
- Support hiring activities by reviewing profiles and evaluating them.
Qualifications:
- Proven experience as a ServiceNow SME/ Tech Lead, with a minimum of 8+yrs in ServiceNow platform.
- In-depth knowledge of ServiceNow architecture, design, and best practices.
- ServiceNow implementation experience in CSM module.
- Proficient in CMDB and data loads.
- Proficiency in JavaScript, HTML, CSS.
- Must have knowledge of SLAs
- Must have hands-on experience in Flow Designer
- Excellent scripting skills and well awareness of the best practices.
- Strong expertise in ServiceNow development tools, including but not limited to
- Configurable workspace, Workflow Editor, Form Designer, UI Builder and Service Portal.
- ServiceNow certification(s) such as Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) is highly desirable
- Excellent problem-solving and analytical skills, with keen attention to detail.
- Effective communication skills and the ability to collaborate with both technical and non-technical stakeholders
