Founded in 1986, KPA is a leading provider of Workforce Compliance software and consulting services. We succeed if our clients can send their employees home at night, having not experienced a workplace accident or injury. The combination of software, consulting, and training helps clients identify, remedy, and prevent workplace safety and compliance problems so they can focus on what’s important – their core business.
Help us help keep people safe and businesses working efficiently. Named as one ofBuilt In Colorado’s Best Places to Workfor six years in a row, KPA is made up of talented individuals working together for the greater good. We’re here to help our clients build safe, thriving organizations, and we’re looking for people with a common goal to help us do it.
Position Description:
The Client Success Manager is responsible for driving the engagement and on-going success of KPA’s client base. The primary objective of the Client Success Manager is to drive client retention and renewals and ensure your customers are getting maximum value from KPA. The Client Success Team is a crucial part of leading our growth as a SaaS company.
Position Responsibilities:
Build trust and communicate effectively with owners, executives, office managers, and power users alike.
Define, develop and execute effective client adoption and retention strategies.
Drive engagement with KPA products and services through ongoing calls, regular interactions and conducting business reviews with the Field Services organization and other departments.
Achieve annual contract renewals.
Understand the full functionality of the KPA product suite, features and benefits, and competitive position in order to best support KPA clients.
Drive escalation of client issues, coordinate key resources in the escalation process, and project manage the client issue until its resolution.
Collect feedback to drive continuous improvement across all areas of the business.
Define and roll out standard processes across the Client Success organization.
Success Criteria:
Ability to manage clients independently and efficiently.
Excellent problem solving, organizational and time management skills.
Extremely dynamic personality with an effective style of communication.
Ability to prosper and self-motivate in a fast-paced, self-directed, entrepreneurial environment.
Ability to work both independently and in a team environment.
Desire to understand process, identify improvements and implement change.
Clear and concise written communication.
Ability to manage workload through a CRM; Salesforce experience a plus.
Demonstrates KPA’s core values of Integrity, Helpfulness, Excellence, Agility, Respect, and Teamwork
Proven dedication to developing strong client relationships and the ability to adapt style to the audience and manage different personalities in order to interact with a range of clients in a professional, credible manner.
Job Qualifications:
Generally 2+ years in a Client Success or Account Management position.
Experience at a B2B SaaS or Technology company.
Skilled in navigating sensitive client conversations and manage the renewal process.
Articulate and able to communicate effectively with clients and internal teams - patient, friendly, and direct when necessary.
Comfortable with technology and discussing software products and features with a range of audiences.
Intellectually curious and able to think on your feet.
Location:
KPA is headquartered in Westminster, CO just outside of Denver. We operate in a hybrid, remote-first work model where local candidates can go into the office for in person collaboration, team meetings, or events. We are targeting a candidate who is local to HQ or nearby our offices in Norman, OK or Portland, OR. You will be expected to attend in-office events on an infrequent basis and travel for team events or client meetings, typically quarterly or annually.
Compensation:
Annual salary of $60-65k commensurate with experience
Quarterly Retention Bonus (24k annual target)
Total cash on-target earnings of $100-109k
Physical Requirements:
Working on a computer, typing, and viewing a screen - all of the time
Stationary sitting or standing - all of the time
Hearing and listening - most of the time
Lifting up to 10lbs - some of the time
Ability to travel to local, regional, or national events - infrequently
Don’t meet every job requirement? At KPA, we are dedicated to building a diverse, inclusive, and authentic workplace. Studies have shown that women and people of color are less likely to apply unless they meet every requirement. If you’re excited about the role but your past experience doesn’t align perfectly with every qualification, we still encourage you to apply! You might just be the right candidate for this or other roles.
As a growing company KPAvalues its employees by supporting them with a full benefits package including Medical, Dental, Vision, Flexible Spending Accounts, PTO, Paid and Floating Holidays, 401k with Company match and immediate vesting, Company-funded Life Insurance, Employee Assistance Programs, and No-cost Mental Health Benefits.
About KPA
Founded in 1986, KPA is a leading provider of Environment, Health & Safety (EHS), and Workforce Compliance software and consulting services. KPA solutions help clients identify, remedy, and prevent workplace safety and compliance problems across their entire enterprise. The combination of KPA's software, consulting services, and award-winning training content helps organizations minimize risk so they can focus on what's important—their core business.
We are passionate about what we do, how we do and why we do it. Our culture is driven by the KPA core values – Integrity, Helpful, Excellence, Agile, Respectful, and Teamwork. Success will be determined by the capabilities, energy and character of the people we bring into our organization and the performance they achieve.
KPA, with headquarters in Colorado and teammates throughout the United Sates, is recognized as one of Colorado's Best Midsize Places to Work by Built In Colorado for 2024.
“To be ranked in Built In’s Best Places to Work Awards is a recognition of KPA’s dedication to creating a team of outstanding professionals and our efforts to create a positive and safe workplace culture for everyone,” said Chris Fanning, KPA President and CEO. “I believe we’ve developed a high caliber organization comprised of passionate people who are experts in their respective fields and deliver great value to our customers.”
KPA is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, religion, religious dress/grooming, color, ethnicity, sex (including sex stereotyping), sexual orientation, gender identity or gender expression, national origin, ancestry, citizenship status, creed, uniform service member status, military or veteran status, marital status, pregnancy, breast-feeding and/or pregnancy-related conditions, age, protected medical condition, leave status, physical or mental disability, genetic characteristics, or any other legally-protected status in accordance with the requirements of all federal, state and local laws. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
Estas cookies son necesarias para que el sitio web funcione y no se pueden desactivar en nuestros sistemas. Puede configurar su navegador para bloquear estas cookies, pero entonces algunas partes del sitio web podrían no funcionar.
Seguridad
Experiencia de usuario
Cookies orientadas al público objetivo
Estas cookies son instaladas a través de nuestro sitio web por nuestros socios publicitarios. Estas empresas pueden utilizarlas para elaborar un perfil de sus intereses y mostrarle publicidad relevante en otros lugares.
Google Analytics
Anuncios Google
Utilizamos cookies
🍪
Nuestro sitio web utiliza cookies y tecnologías similares para personalizar el contenido, optimizar la experiencia del usuario e indvidualizar y evaluar la publicidad. Al hacer clic en Aceptar o activar una opción en la configuración de cookies, usted acepta esto.
Los mejores empleos remotos por correo electrónico
¡Únete a más de 5.000 personas que reciben alertas semanales con empleos remotos!