New Patient Care & Schools Coordinator en Leaps & Bounds Pediatric Therapy Inc.

Description

Are you ready to have fun at work? Leaps & Bounds Pediatric Therapy is a multidisciplinary outpatient private practice in need of a New Patient Care & Schools Coordinator.  At Leaps & Bounds, the family is the center of our mission, we work together on functional goals, and improve the quality of life for every family we serve. We are a fast-paced campus that offers Physical, Occupational, and Speech therapy services in a traditional clinical setting, as well as our ranch, with the incorporation of the horse as part of a comprehensive evidence-based plan (Hippotherapy). 

Pay Range: 

$20.00 - $22.00 an hour

The New Patient Care & Schools coordinator is responsible for:

• Answers all new patient service inquiries.
• Verify insurance benefits for all new patients ensuring compliance.
• Benefit information accurately communicated to parent.
• Ensure all paperwork for evaluation is turned in prior to appointment. Positive, customer service-oriented individual that assists all interested patients. Providing resources for those patients whom we cannot serve immediately.
• Establishing, developing, and maintaining relationships with identified providers/ referrals/ and community partners.
• Work alongside marketing for meetings with physicians and referral sources.
• Respond to parents within 5 business days of receiving an authorization/referral. 
• Maintain ongoing tracking of incoming referrals, ensuring proper documentation is received for each patient.
• All pertinent patient information forms including authorizations, prescriptions, insurance card, id, must be uploaded and saved to patients Raintree document file
• Attend community events as needed.
• Collaborate with Clinical Director and Administrative Director as needed to ensure all complete referrals are scheduled in a timely manner. Communicating any needs or reasons as to why schedules are not being filled.
• Knowledge of insurance benefits, plans accepted to communicate with parent, authorizations/referrals needed, CPT Codes. 
• Strives to provide resources for all interested clients waiting for services.
• Always maintains confidentiality and practices HIPAA.

School Coordinator:

• Responsible for ensuring invoices are accurately sent and follow up on past due invoices promptly. 
• Responsible for processing all ISA’s accurately.
• Organize and coordinate with School Staff and therapists to support scheduling for students. 
• Ensure students are scheduled and work with clinicians to meet their goals, based on the IEP. 
• Monitors caseload on SEIS and service delivery. 
• Manage scheduling of IEPs when contacted by case managers, including both meetings and prep time. 
• Monitors deadlines for progress notes, IEP documentation (present levels, progress on previous goals, draft goals and other areas as needed). 
• Coordinates with therapists with any scheduling issues, changes in goals/frequency, etc. 
• Monitors student attendance and progress, contact school if any concerns arise. 
• Ensure all visits authorized by the ISA are scheduled and attended, including settlement funds. 
• Completes weekly service delivery tracker
• Completes monthly student service logs
• Coordinate with School contracts to renew them and adjust them as needed. 
• Collaborate with Clinical or Administrative Director about new contracts, including NPA renewal application. 
• Communicate program needs with Marketing, Clinical, and Administrative Director. 

Requirements

• Previous medical office and patient onboarding experience preferred
• Ability to comprehend established office routines and policies
• Ability to keep financial records and perform mathematical tasks
• Knowledge of medical terminology
• Understand HIPPA and OSHA regulations and privacy practices
• Good organizational skills and multi-tasked abilities
• Computer skills
• Must be able to learn quickly from oral and written instructions
• Must be dependable
• Able to work well under pressure.
• Ability to communicate well with people in personal contacts and on the phone.
• Can be trusted with confidential information.
• Can effectively act as a liaison between patients and physicians.
• Must have a neat and friendly appearance, adhering to dress code
• Must have great verbal Communication
• Professionalism
• Customer Focus
• Bilingual in Spanish (Preferred)