Customer Care Representative en Conscious Discipline

Description

Customer Care Representative

Department: Partner Operations
Reports To: Senior Manager of Partner Operations
Classification: Part-Time, Non-Exempt
Location: Remote (U.S. Based)

Position Summary

We’re looking for a Customer Support Representative to join our team! In this role, you’ll be the first point of contact for customers, handling phone calls and emails to provide assistance with website navigation, orders, shipping, products, events, and more. You’ll manage a high volume of calls and tickets, troubleshoot issues, guide customers through processes, and deliver exceptional solutions. If you’re detail-oriented, tech-savvy, and passionate about helping others, we’d love to hear from you!

Key Responsibilities

At Conscious Discipline, we are passionate about empowering educators, parents, and leaders with tools that foster connection, compassion, and growth. As a Customer Care Representative, you’ll be the friendly, knowledgeable voice our customers rely on to support them through their journey. From helping navigate our website and products to resolving questions about orders, shipping, events, and more, you’ll create positive experiences that reflect the values we teach every day.

What You’ll Do

• Respond to customer calls, emails, and live chat inquiries with empathy, patience, and professionalism. 
• Manage a high volume of inbound and outbound calls, support tickets, and live chat requests in a timely and efficient manner. 
• Understand customer needs, clarify details, research issues, and provide clear solutions. 
• Guide customers through troubleshooting steps, website navigation, and product usage. 
• Assist with both internal order requests from other departments and external customer orders. 
• Support shipping and return processes when needed. 
• Collaborate across departments to ensure seamless customer support and resolution. 
• Maintain accurate documentation of customer interactions and solutions provided. 
• Perform other related duties as assigned to support our mission of building better connections. 

Requirements

Where You Shine

• Experience: 1-3 years in a customer care, support, or service role — ideally in the education, EdTech, or related industry.
• Communication Skills: Exceptional verbal and written communication with the ability to explain solutions clearly and compassionately.
• Problem-Solving: A resourceful, solution-oriented mindset with the ability to troubleshoot quickly and confidently.
• Tech-Savviness: Comfortable working across multiple systems, platforms, and tools to assist customers effectively.
• Organization: Ability to manage multiple inquiries simultaneously while staying detail-oriented.
• Empathy & Patience: A natural ability to listen, understand, and guide customers through challenges calmly and kindly.
• Team Player: Works collaboratively across teams to ensure a consistent and positive customer experience.