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Slots Services Rep (Part Time) - Philadelphia en Live! Casino and Hotel Philadelphia

Live! Casino and Hotel Philadelphia · Philadelphia, Estados Unidos De América · Onsite

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Overview:

Why We Need Your Talents

 

Provides casino slot players quality service to ensure their entertainment experiences exceed their expectation level. Acts as a bus greeter and executes gift giveaways and slot tournaments. Completes new player sign-ups

 

Responsibilities:

Where You'll Make an Impact

  • Welcomes customers.
  • Responsible for executing new card sign-ups utilizing handheld devices and desk top computers at the Live! Rewards Center. Responsible for greeting guests in the VIP Room and ensuring they enjoy their experience.
  • Informs members of benefits, contests and promotions.
  • Replaces lost club cards.
  • Distributes promotional items in accordance with specific guidelines excluding discretionary authority to issue promotional play.
  • Assists with payment of slot jackpots, ticket fills and equipment jams.
  • Repairs minor slot machine malfunctions.
  • Notifies slot technicians when machine malfunctions require technical assistance.
  • Discretionary ability to extend complementary services in accordance with the approved comp matrix.
  • Responds to guest questions, issues and concerns in a courteous and professional manner. Knowledgeable of casino including but not limited to hours of operations of casino, restaurants, and other amenities.
  • Complies with internal controls, standards and procedures.
  • Ability to extend complimentaries in accordance with the property comp matrix.Other duties may be assigned.
Qualifications:

Skills You'll Need to Succeed

  • Excellent customer service and interpersonal skills.
  • Ability to communicate with team members and guests.
  • Availability to work Friday, Saturday and Sundays from noon until 2am 
  • Available to work flexible shifts, weekends and holidays

A Few Must Haves

  • High school diploma, GED or equivalent work experience in a customer service environment
  • Ability to obtain and maintain a valid license as required by the State Gaming Agency for the position.

Perks We Offer You

  • Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
  • Generous retirement savings options are available. 
  • Free uniforms
  • Free parking
  • Discounted meals
  • Service and Attendance bonuses
  • Tuition reimbursement
  • Discounts on hotels, theme parks, travel, and more!

Physical Requirements

  • Ability to stand for long periods of times without sitting or leaning.
  • Standing 10%
  • Walking 85%
  • Sitting 5%
  • Keyboarding 20% - includes the use of handheld devices while on the casino floor.

Life at Live!

  • 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 2000 employees
  • Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
  • You will work in an environment where smoking is allowed.

 

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