Assistant Branch Manager en Mountain Commerce Bank

Description

Position: Assistant Branch Manager 1

Reports to: Branch Manager, Branch Administrator, Area President, or Area/City Executive

Supervises: Assigned Branch Staff

Department: Retail

FLSA Status: Hourly – Non-Exempt

General Function:

Supervise and coordinate the operations of the customer service area of the branch. Manage responsibilities in a systematic and effective manner to ensure maximum customer service and compliance with regulatory and bank policies and procedures, appropriate level of service in the processing of all transactions, and provision of all services to which the location and personnel are suited. Be involved with branch production goals and seek to bring in new business.

Essential Functions:

1. Productivity
2. Grow MCB profitability at the branch by actively pursuing deposits, fee income, loan growth, credit insurance, and other appropriate means.
3. Participate in call program to maintain and increase customer base. Meet goals set by management for prospect calls and referrals.
4. Goals will be set periodically with emphasis on loan and deposit production, fee income, and other appropriate factors. Make goals and assist team when possible.
5. Branch Administration
6. Teach, implement, and enforce all company policies and practices, and set an example for others in the branch to follow.
7. Implement appropriate controls and action plans over all internal and external activities relative to the particular location to assure attainment of established objectives.
8. Exercise daily supervision over assigned staff and see that appropriate controls are observed and operational efficiency is achieved. Assist with personnel administration matters as necessary.
9. Assure that staff is fully informed regarding Bank services, policies and procedures, providing on-the-job training as necessary. 
10. Provide assistance and support to staff in dealing with customer problems, assisting in the resolution of particularly sensitive or complex problems.
11. Maintain security programs and procedures relevant to location.
12. Ensure that appropriate reports are completed accurately and filed in a timely fashion.
13. Review and approve unusual transactions, receiving signature or endorsement verification.
14. Products and Service
15. Refer customers to other departments within the bank, when appropriate, in order to ensure that they receive complete information on products and services that would broaden their scope of business within the Bank. Refer creditworthy customers to the Bank's lending staff.
16. Promote friendly relations with retail customers, local businesses, trade organizations and service clubs, concentrating efforts on those within marketing areas.
17. Service customers (e.g. access to lock boxes, funds transfers, term deposits, retirement savings plan contributions, automated teller transactions, night deposits, mail payments, open new accounts, etc.) cross-sell and provide information on Bank products and services.
18. Provide assistance and support to branch staff in dealing with customer problems, answering telephone and transfer calls, etc.
19. Assist lenders with collection of information and loan processing as directed.
20. Operations
21. Maintain security programs and procedures relevant to branch office.
22. Ensure that appropriate reports are completed accurately and filed in a timely fashion.
23. Provide for upkeep of building, grounds and equipment. Ensure that adequate supplies are available.
24. Maintain an adequate cash position to meet branch needs; ensure balanced vault and ATM.
25. Review all accounts in delinquent or overdraft status. Take appropriate action to collect and bring accounts to current position
26. Collect on cash items or send to payee bank for collection, call customers on checks, send mutilated or foreign currency for collection
27. Compliance
28. Diligently protect confidential information, and assist the Bank in ensuring that all confidential and sensitive information is handled appropriately.
29. Maintain an active awareness and understanding of policies, procedures, designated authorities, regulations, and laws, including but not limited to, the Bank Secrecy Act, Anti-Money Laundering Act, etc. Follow these at all times.
30. Communicate openly with supervisors and other management about policies, procedures, work conduct, and job functions. Ask questions to clarify any uncertainty in issues.  
31. Address and report suspected violations of policy, procedure, Bank Secrecy Act, Anti-Money Laundering Act, and other laws and guidelines, as outlined in the Code of Conduct. Reported information will be kept confidential.
32. Participate in training sessions and policy updates as necessary. Assist with coordination of scheduling as appropriate.
33. Other
34. Ability to work scheduled and other needed hours at the designated location(s)
35. All Team Members should provide consistently positive, effective, helpful service to all customers, both internal and external.
36. Assist other managers or Team Members as needed.
37. Management or Bank policy may revise, delete, or add responsibility as necessary.
38. Activity
39. Ability to operate office equipment, telephones, and computers
40. Ability to communicate fluently in English, in person, in writing, and on the computer
41. Ability to hear, speak, and understand verbal communication
42. Ability to read, write, count, and perform basic math functions 
43. Ability to move head, shoulders, neck, and arms freely (e.g. operation of office equipment
44. Ability to use manual dexterity and fine manipulation for operating a keyboard, using equipment, filing, etc.
45. Ability to lift up to 15 pounds, grasp, reach, and pull
46. Ability to think, remember, learn new information, and apply cognitive data to job functions
47. Ability to assess and concentrate on mental and physical job tasks to see them to completion
48. Ability to drive oneself independently for travel between locations
49. Ability to present information to groups in an understandable format or fashion

Requirements

Qualification Requirements:

• High school diploma or equivalent
• 1-3 years of banking experience
• 1-2 years of teller or customer service experience
• Experience implementing policy and procedure
• Excellent interpersonal, organizational, written, and verbal communication skills
• Knowledge of MS Windows, Word, Excel, e-mail

Preferred Qualifications:

• Associate’s or Bachelor’s degree
• 5 years teller experience and some teller supervision experience
• Extensive experience in retail banking 
• Experience in branch administration
• Banking sales experience with high productivity record
• Loan experience

Mountain Commerce Bank is an Equal Opportunity Employer