Service Parts Supervisor en Middleby Refrigeration

Description

Now Hiring

Service Parts Supervisor

Location: Greenville, Michigan

Reports to: Director of Materials

Middleby Refrigeration is seeking a motivated and detail-oriented Service Parts Manager to join our team in Greenville, MI. This essential role is responsible for supporting commercial and residential customers with warranty and / or replacement parts for units in the field.

If you thrive in a fast-paced environment, have a keen eye for detail, and are passionate about delivering first class customer service, this is your opportunity to contribute to the legacy of innovation behind our leading refrigeration brands—U-Line, Marvel, and Viking Refrigeration.

Perks you can expect from Marvel:

• A competitive benefits package including 401(k) matching 
• Company provided life insurance, short and long-term disability insurance
• Paid time off at start 
• Paid holidays
• Tuition reimbursement
• Employee referral program. 

Expected Hours of Work: 

This position is full-time. The general scheduled workdays are Monday through Friday.

Position Overview:

The Service Parts Manager leads the team responsible for providing warranty and service parts for end customers. This a critical role in providing world class service to customers through ensuring parts availability combined with quick and accurate delivery parts.  

Responsibilities:

• Department Supervision: Supervise a team of Shipping Clerks and Parts Pickers to ensure the Parts Service Department meets all metrics around safety, quality, delivery, and cost
• Order Fulfillment: Ensures the proper packaging and labelling of parts so that all orders ship within 24 hours.
• Inventory Management: Determines the appropriate stocking level for service parts. Monitors and maintains accurate inventory utilizing the cycle count program.
• Customer Service: Proactively notify the Customer Service team about shortages/delays in fulfilling service orders. Including maintaining website data regarding part availability and lead time.
• Part Coordination: Works with the Purchasing and Production team to ensure the timely delivery of the required service parts.
• Forecasting: Analyzes customer data and historical usage to forecast demand for service parts.
• Obsolescence: Monitors inventory to minimize obsolescence. Identifies slow moving and obsolete inventory. Dispose of obsolete material per policy.
• Other Duties: Perform additional accounting-related tasks assigned by management.

Requirements

Qualifications: 

• 5+ years of supervisory experience in inventory management or warehouse-related roles
• Solid understanding of inventory planning 
• Exceptional attention to detail and organizational skills
• Ability to work both independently and collaboratively
• Strong communication and interpersonal skills
• Ability to manage multiple tasks and meet deadlines efficiently
• Experience with ERP systems preferred

Working Conditions: 

• Factory / Warehouse environment
• Travel Minimal to none
• 8-hour shifts
• Monday- Friday

If interested in the position, Click here to Apply!