CLIENT SUPPORT ASSISTANT en United States Space & Rocket Center

RESPONSIBILITIES

Essential Functions

• Data Entry:
  • Enter data from various sources (paper documents, online forms or messages) into computer systems and databases. Scan, enter, update, convert and manage information into a database.
  • Ensure accuracy of entered data by cross-checking information and resolving discrepancies.
  • Organize and maintain both digital and paper files.

• Client Support:
  • Ensure that all reservations received by email or online as well as all adjustment forms for cancellations, refunds, transfers, add-ons, decamped bookings for individual trainees, etc., are processed in an expedient manner.
  • Promote courteous customer service.
  • Respond to, and whenever possible, resolve customer questions and complaints promptly and in a timely, courteous, and efficient manner.

• Scholarship Administration:
  • Work with Scholarship Coordinators and sponsors on updates, registration, forms, and payments of their groups.
  • Monitor and proactively monitor individual camper’s missing health forms, scuba forms, and transportation forms.
  • Ensure that missing forms are completed and entered into the computer and forwarded to Camp Operations in timely manner that meets deadlines.

Supervisory Responsibilities:

Level of Supervision: None

Travel Required: No

QUALIFICATIONS

Required Education

• Minimum high school diploma or equivalent (GED).

Required Experience

• Minimum of 2 years of administrative assistant or customer service experience.
• Computer experience is required. Proficiency in Microsoft Office Suite is required.  Must have an above average skill level with Microsoft Excel.
• Experience with making travel arrangements is beneficial.

Other Requirements

• High typing speed and accuracy are essential for the position. A keen eye for detail is crucial to ensure accuracy of data entry.  Must be able to organize and manage data efficiently.
• Good communication skills are necessary to collaborate with team members and to clarify data requirements.
• Must be able to adapt to and handle a high stress environment with a consistently pleasant attitude.
• Must be able to handle sensitive information with integrity.
• Meet or exceed the expectations of the Chief of Staff/Executive Director for the timely and accurate completion of related tasks and assignments.

Physical Requirements

 This position has the following special requirements:

• Walking and climbing (stairs) to access other departments and buildings.
• Sitting for long periods of time (4-6 hours) while performing data input duties and corresponding with team members.
• Carrying and lifting supplies and equipment up to 30lbs waist high.
• Bending, kneeling, and reaching to experience all areas of the USSRC.
• Sight, reading, wrist movement, and feeling to operate computer terminal, handle documents, and interact with others.

Eligibility Qualifications

• Must be authorized to work in the United States.

WORK ENVIRONMENT

Environmental Factors

• This position involves working in a climate-controlled office environment. This position deals extensively with individuals and organizations on behalf of the U.S. Space & Rocket Center and the Foundation. This position deals with employees who interact with assigned areas of responsibility.

Expected Hours of Work

• Not to exceed 30 hours per week during the period Monday – Friday, 9 am – 5 pm