Permanent Supportive Housing Supported Employment Case Manager en Shelter House Iowa

Description

You go to work everyday. Make the commute, clock in, do your job, clock out, and head home.

What if what happened in the middle changed everything?

At Shelter House, your work saves lives. Not just sometimes: every single day. Whether you help provide emergency shelter, support your colleagues with daily operations, assist shelter guests with finding and financing an apartment when they leave shelter, help clients find jobs, or provide support to individuals who left the streets after experiencing chronic homelessness and are now tenants in a supported apartment, your work advances the lives of people in crisis.

Commute to work. Change lives. Head home.

That's the job. Join us.

Key Qualities:

•  Commitment. You believe in Shelter House's mission to prevent and end homelessness in our community and are drawn not just to the work described in this posting, but to the fact that it is here.
• Curiosity. You have a habit of asking "why" or "how," which leads you to have excellent analytical skills and problem-solving ability.
• Organization. You know what needs to be done when, and you have methods in place to ensure you make that happen.
• Communication. When you write or speak, folks know exactly what you're saying, and the tone is appropriate to the audience.
• Detailed. Your record-keeping is accurate and complete.
• Consensus-building. You have excellent interpersonal skills and can both mediate misunderstanding and negotiate to resolve conflict.
• Flexibility. You can adapt to the changing needs of the organization, its employees, and its clients.
• Patience. You can work with a diverse array of individuals in crisis and seek to de-escalate situations.
• Awareness. You are alert, focused, and tuned into the work environment.
• Judgement. You model sound decision-making and respond in rapidly changing situations. You take action and involve coworkers and management when necessary, and first responders when warranted.
• Humility. You understand that no necessary task is beneath any of us when it will advance the mission.
• Cooperation. You work well with members of your team and with folks in other departments.
• Growth-minded. You know and embrace that there is always more to do and learn.

Key Responsibilities:

1. Key Responsibilities 1: Provide vocational direction and direct support to Fresh Starts janitorial crew so employees maintain employment.

So That:

• Utilize motivational interviewing, trauma-informed care, and harm reduction models to provide direct services and service coordination.
• You assess employee needs, provide appropriate referrals, connect to area resources, and provide the appropriate level of support to each employee.
• Provide direct support including, but not limited to, independent living skills, employment assistance, and transportation for Fresh Starts employees.
• You complete regular check-ins with the employees and complete employee evaluations.
• You deliver high quality crisis intervention and seek appropriate support to assist in difficult or emergency situations.
• Work within a team of coordinators and case managers to ensure continuity of care.

2. Key Responsibility 2: Build rapport and maintain positive professional relationships with employees, contracted partners, and community partners.

So That:

• A trauma-informed workplace is achieved and maintained demonstrating a balance of kindness, competence, and care towards self, others with whom we work, and those for whom we provide care.
• You respond to client and contract concerns in a timely manner.
• You always maintain a high level of professionalism.
• You demonstrate a high level of advocacy for clients within community settings, both private and public.
• You build positive relationships with community partners to ensure a high level of collaboration.

3. Key Responsibility 3: Ensure Shelter House fulfills all janitorial service contract obligations.

So That:

• All contracts are satisfied with janitorial services provided.
• You provide accurate and competitive bids for janitorial services to prospective contract sites.

4. Key Responsibility 4: Record and maintain accurate documentation in a timely manner, including but not limited to, supplies ordering, services provided, case notes, Fresh Starts employee schedule, and Fresh Starts employee timesheets.

So That:

• Confidentiality in employee information and contract partners is always maintained.
• You accurately document janitorial services provided, including missed services.
• Documentation is completed in a timely manner, including any relevant program record keeping, staff log and other agency required paperwork, including but not limited to, billing and scheduling.

5. Key Responsibility 5: Develop job related life skills in Fresh Starts employees.

So That:

• Lead groups in resume building, job searching, budgeting, career development, etc.
• Work to gain other sources of income for employees.

This position description is not intended to be a complete list of duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

Reports to: Permanent Supportive Housing Program Manager

Requirements

Qualifications:

• Knowledge, skills, and abilities consistent with a Bachelor's degree in human services or related field, or three (3) years of related experience.
• Demonstrated knowledge and experience with area services, community partners, and resources.
• Minimum of one (1) year direct service experience.
• Ability to act responsibly in a crisis and use good judgement.
• Possess a valid driver's license with the ability to be insured under company insurance and reliable transportation to get to and from work shifts.
• Strong attention to detail.
• Proficiency in Microsoft Suite and Windows applications.
• Good written, verbal, and interpersonal communication skills.
• The ability to drive a 12- or 16-passenger van.
• High level of independence, ability to set priorities, problem solve, and follow through on own initiative.

Hours and Schedule:

• This a full-time, benefit eligible role
• 40 hours per week
• Monday - Friday, 3:30 PM - 11:30 PM
• Some flexibility in schedule to ensure contract needs are met

Physical Requirements:

• Must be able to walk up and down stairs.
• Must be able to life up to 30 pounds at times.
• Prolonged periods of sitting, standing, and walking around.

The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act (ACA), Shelter House will provide reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Interviews with qualified applicants will be conducted on a rolling basis until the position is filled. Shelter House is an Equal Opportunity Employer and a United Way Agency.