Customer Success Partner en Vantage Data Centers

About Vantage Data Centers

Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

About Vantage Data Centers

Vantage Data Centers powers, cools, protects, and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across markets in North America, EMEA and APAC regions, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands. Vantage’s business is growing exponentially, through a combination of greenfield market expansion and acquisitions across North America and Europe.

Position Overview

Vantage is looking for a resourceful, detail orientated, self-motivated Customer Experience Administrator to work as part of a team providing timely response and resolution to any customer requests. The daily responsibilities include acting as first point of contact for customer queries via phone and customer ticketing system, establishing and maintaining relationships with all internal Vantage teams to collect requirements and data to produce reports, maintaining corporate document libraries, ensure quality of all data reported, contribute to process improvements through partnerships with internal and external teams, project support, customer support (portal onboarding, access requests, performance reporting, coordinating products and services). A successful candidate will cooperate with all internal teams to ensure relationships are built, strengthened and maintained.

Essential Job Functions

· Act as first point of contact for customer requests

· Maintain files and records with accurate information and effective filing systems

· Collation of data, records, etc. to support supervisor and manager at customer review meetings

· Supporting Vantage’s customers through the delivery of exceptional customer service

Duties

· Frequent contact with existing and potential clients

· Prioritize and handle service requests through to resolution, escalating where appropriate

· Day to day coordination of products and services offerings

· Build and maintain relationships with key product suppliers and vendors

· Produce customer quotes and coordinate orders through completion to invoicing

· Process requests from internal and external customers efficiently with accurate data entry

· Work closely with operations, engineering, and facilities teams to ensure seamless delivery of services to customers.

· Collating monthly service report packs for distribution to customers

· Support stock control for customer-related equipment (racks, cabling, consumables)

· General administration and maintenance of department records and documentation

· Identify opportunities to streamline administrative and customer service processes to enhance the overall client experience.

Job Requirements

· Proven experience of working in a customer service environment and dealing with customers, required

· Ability to communicate well in both oral and written reports and also presentation skills

· Time management and multitasking skills to handle multiple tasks and clients at once.

· Demonstrated ability to work effectively in a fast-paced, cross-functional environment.

· Proficiency in Microsoft Office, Outlook, Word, Excel and company ticketing systems.

· Adaptability to new systems and evolving processes.

· High attention to detail, particularly in billing, reporting, and customer documentation.

· Travel is expected to be less than 5%, occasionally for training purposes

· Potential employees must complete a background check successfully

We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.

Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.

Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.

Vantage Data Centers is an Equal Opportunity Employer

Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.