- Professional
- Oficina en Melbourne
Description
- Collaborate with internal stakeholders, including Renewal Managers and Account Managers, to align customer needs effectively.
- Provide strategic guidance and support to ensure comprehensive adoption of Meltwater solutions, maximizing value for customers.
- Empower clients with tools and resources to cultivate strong advocacy, enhancing billing relationships.
- Foster a deep understanding of customers' organizational context and objectives through close collaboration, tailoring solutions to their unique needs.
- Seamlessly partner with the Account Manager team to identify upselling and cross-selling opportunities, driving overall customer account growth.
- Proactively engage with accounts ahead of renewal dates to support renewals, mitigate risks, and address 'at-risk' accounts.
- Take ownership of customer account gross retention, prioritizing high levels of satisfaction and loyalty.
- Drive client engagement and product adoption to ensure ongoing value delivery.
- Conduct thorough onboarding and training sessions for new customers, facilitating seamless integration with Meltwater solutions.
- Gather customer feedback through executive business reviews, fostering continuous improvement and addressing evolving needs.
- Identify expansion opportunities and communicate them to Account Managers, contributing to the growth and success of customer accounts.
- A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively.
- Demonstrated expertise in customer success, account management, or a related field, backed by at least 3 years of hands-on experience in account management.
- Exceptional communication and interpersonal skills, enabling the establishment and maintenance of strong customer relationships.
- Results-driven mindset, dedicated to achieving customer satisfaction and fostering their success.
- Proactive approach in identifying and addressing customer needs and opportunities promptly.
- Collaborative spirit, adept at working closely with cross-functional teams to ensure seamless customer success.
- Excellent written and verbal communication skills in [Language] and English.
- Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week
- The ability to legally work in the country of hire is required for this position.
- Enjoy flexible paid time off options for enhanced work-life balance.
- Gym & wellness allowance through our partnership with ClassPass.
- Community Outreach Days get involved & undertake charity work or volunteer as paid days off, based on employee tenure.
- Employee assistance programs cover mental health, legal, financial, wellness, and behavior areas to ensure your overall well-being.
- Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
- Energetic work environment with a hybrid work style, providing the balance you need.
- Benefit from our family leave program, which grows with your tenure at Meltwater.
- Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.
Level 21, Tenancy 4/8 Exhibition St, Melbourne VIC 3000
Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.