Advisor - Operational Risk Management en FC Global Services India LLP (First Citizens India)

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

Job Description:

Value Proposition:

• This is a key role within the Second Line of Defense responsible for providing independent risk oversight & effective challenge of Operational Risks in banking operations.

• Contributes towards building robust Operational Risk Management practices by partnering with senior stakeholders across Business Units & Risk Management teams.

About the Team:

Position Title:  Advisor - Operational Risk Management

Career Level:  P1

Job Category: Associate

Role Type: Hybrid

Job Location: Bangalore  

About the Team:

The Operational Risk Management (ORM) QC function is a team of Risk Professionals who promote risk management excellence by fostering a culture that is proactive, transparent and accountable, ensuring that risk is managed effectively in alignment with FCB’s risk appetite and strategic objectives. This is a second line of defense team acting as trusted advisors to the business in managing Operational Risk across multiple Risk Categories (e.g. Technology, Cybersecurity, Enterprise Operations, Finance, etc.).

Impact

This is a key role within the Bank’s second line of defense. The role is responsible to execute complex and broader oversight Operational Risk Program (ORP) QA over ORM Risk Programs such as controls testing, RCSA, Operational Risk Events (ORE) along with maintaining quality of deliverables supporting Audit and Regulatory remediations through validation of the final outputs.

Key Deliverables

The Analyst Risk and Control will be responsible for evaluating control procedures and processes addressing operational and compliance risks for the bank. In this process they will adopt the banks control testing standard, procedures, and industry best practices. The person in this role will be responsible for updating the status of control testing, discussing delays and escalating any roadblocks to the manager. Additionally, the person in this role will assist with ad hoc and special projects.

The role will primarily involve review and challenge of the first line control testing. This will include reviewing and challenging the Design and Operating effectiveness assessment performed by first line testing and evaluating its adherence to banks Controls Assurance (CA) standards. The review and challenge effort will evaluate if the first line test assessed the controls effectiveness in mitigating the risks it intended to cover.

The person in this role will be responsible for updating the status of control testing, discussing delays, and assisting with project status reporting. Additionally, the person in this role will assist with adhoc and special projects.

The Analyst Risk and Control in this role assumes responsibility as tester for assigned key controls on various operational and compliance risk topics and is required to test controls which are automated, manual, preventive, detective and deliver the following:

• Complete reviews of specific number of controls allocated in a month

• Ensure all risks associated with the control are adequately assessed

• Ensure the quality of documentation meets the required standards

• Communicate the results of the quality assurance to relevant stakeholders and ensure necessary buy in

• Monitor and follow-up of remediation plans and their statuses to ensure effective risk mitigation

• This role provides an opportunity to identify risks that could impede the scalability of operations and an important role in working with Bank operations to deliver solutions for challenges faced by the growth of the organization.

• In adherence with the laid down standards and procedures update and maintain all artifacts including but not limited to narratives, flowcharts, and risk control information from RCSA, population data, etc., to support the testing work.

• Coordinate with the business to set up walkthroughs and obtain assurance support as needed

• Clearly documented any issues identified during the assurance process

• Communicate deficiencies noted, review counters and responses from business for validity, conclude final assurance outcomes and track remediation efforts as needed

• Track status of the work allocated to the actual plan and report delays to supervisor and assist with management reporting

• At the direction of your supervisor, assist ad hoc and special projects

Skills & Qualifications

• Knowledge of operational and compliance risks in a banking environment and key controls mitigating those risks

• Well versed with control testing process including Design Effectiveness (DE) and Operating Effectiveness (OE) testing

• Knowledge of consumer, commercial and other banking processes and related risks and controls

• Knowledge of corporate functions in a banking set-up such as human resources, marketing and strategy, finance, etc.

• Organized and structured

• Strong communicator with excellent written and oral skills

• Team orientation and collaboration

• Bachelor's Degree preferably in accounting or finance

• Experience in banking and financial services with exposure to control testing

• Working knowledge of Microsoft products required

• Overall experience of 2-3 years in Risk Management

Relationships & Collaboration

• Reports to: Associate Director / Director - Operational Risk Management

• Partners: Senior business leaders and cross-functional teams

Accessibility Needs

We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.

Equal Employment Opportunity

FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.