Programme Manager - Automation  and Transformation (ServiceNow) en Deutsche Bank

Job Title Programme Manager - Automation  and Transformation (ServiceNow)

Location London

Corporate Title Director

While Deutsche Bank has been a long-term ServiceNow user at scale, the platform is suffering from instability and inability to leverage out-of-the-box capabilities. Our Automation and Tooling programme will stabilise and standardise our service management capabilities and streamline processes – whilst reducing risk, cost and setting us up for future AI-based operations.

This is a complex, global, programme with multiple interdependencies and multiple third-party vendors and contractual agreements to navigate. As the Programme Manager, you will be part of the central Control Tower team, which is responsible for oversight of the execution, maintenance of the overall portfolio execution plan, and operation of portfolio governance.

What we’ll offer you

A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its centre.

You can expect:  

• Hybrid Working - we understand that employee expectations and preferences are changing. We have implemented a model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them

• Competitive salary and non-contributory pension

• 30 days’ holiday plus bank holidays, with the option to purchase additional days

• Life Assurance and Private Healthcare for you and your family

• A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits

• The opportunity to support a wide ranging CSR programme + 2 days’ volunteering leave per year

Your key responsibilities

• Partner with existing internal and external project/programme management teams to build a holistic and fully integrated programme plan for delivery of the multi-year strategy

• Monitor and work with delivery leads to ensure that committed outcomes are being delivered on time and to quality expectations, and any risks/issues identified early and mitigated/escalated accordingly

• Facilitate and broker discussions on a cross-functional basis to resolve any roadblocks to delivery

• Collaborate closely with the Transformation leadership team and Solution Authority to ensure that any deviations from plan are factored appropriately into over-arching business case assumptions

• Support the production of high-quality materials for regular governance meetings to convey progress against plan

• Distil best practice guidance into delivery teams, in accordance with the standards set out by the Control Tower and Change Governance Framework

Your skills and experience

• Extensive experience in the delivery of large-scale Technology transformation

• Proven ability to develop robust execution plans, on a cross-functional basis

• Excellent stakeholder management and communication skills, with the ability to engage at all organisational levels (internal and external)

• Highly numerate and able to understand complex business case modelling

• Previous experience with ServiceNow not essential but helpful

How we’ll support you

• Training and development to help you excel in your career

• Flexible working to assist you balance your personal priorities

• Coaching and support from experts in your team

• A culture of continuous learning to aid progression

• A range of flexible benefits that you can tailor to suit your needs

• We value diversity and as an equal opportunities’ employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (e.g. screen readers, assistive hearing devices, adapted keyboards)

About us

Deutsche Bank is the leading German bank with strong European roots and a global network. Click here to see what we do.

Deutsche Bank in the UK is proud to have been named The Times Top 50 Employers for Gender Equality 2025 for six consecutive years. Additionally, we have been awarded a Gold Award from Stonewall and named in their Top 100 Employers 2024 for our work supporting LGBTQ+ inclusion.

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.