Companion Animal Account Manager, South East en Zoetis

Role Description

Job Title - Account Manager (AM)
Team - International Operations
Business Unit - Companion Animal
Location - UK Field Force / Maidstone / Kent
Reporting to - Area Business Manager (ABM)
Managed Resources    •    0 FTE
•    0 Budget

Job Purpose    The purpose of this field-based position is to sell designated product lines to an agreed portfolio of Independent customers and Corporate key accounts; veterinary practices and direct to farmers where required.

The person in role is required to develop mutually beneficial and productive long-term partnerships with our customers, and to maintain these relationships with the appropriate quantity & quality of activity.

This role contributes to the overall success of Zoetis by delivering to at least the sales growth & market share gain targets for the designated product lines and growing the profile and reputation of our business through professional and mutually successful partnerships with the customer.
Core Responsibilities    Planning
-    Maintain high level of expertise with the evolving portfolio of products, services, pricing, competition, market and industry trends.
-    Develop and maintain account plans in collaboration with Veterinarians, Business Consultants and ABMs.
-    Work in close collaboration with Key Account Managers to understand strategy and plans. Deliver on these plans to your corporate customers.
-    Ensure customer information and call reports are continuously updated through CRM system in line with national KPI’s.
-    Align activities and account plans to marketing programmes and management direction in line with the Solution Selling model.
-    Analyse and interpret actual and potential territory/customer sales and growth opportunities to support delivery of sales targets.
Relationships
-    Develop mutually beneficial and productive long-term partnerships with our customers based on high quality account plans.
-    Implement bespoke customer solutions utilising all available resources including products, value add services, Veterinarians and Business Consultants.
-    Contribute to the success of your team by sharing best practice with colleagues and proactively contributing ideas.
Call activity
-    Deliver call activity in accordance with agreed KPIs to achieve the required coverage and frequency with identified target customers.
-    All booked appointments are entered into the CRM system with a clear pre-call plan included in line with the solution selling model.
-    Ensure clear and specific objectives exist for each individual call.
-    Deliver relevant marketing messages, product information and programmes consistent with management direction in line with Solution Selling model.
-    Proactively identify customer opportunities and capitalize on them.
-    Co-ordinate with colleagues in order to achieve positive changes to the customers understanding and use of our portfolio of products, services and pricing.
-    Accurately record call activity in the CRM system, in line with company guidance.
-    Ensure clear and timely follow up plan is in place and actioned.
Sales 
-    Deliver agreed sales targets, growth and market share gains for specified product lines.
-    Use Solution Selling model effectively. Connect customer needs with Zoetis products and services.
-    Negotiate to a position of win:win:win. Know the impact on the account holder and the end customer.
-    Interact with the customer with the goal of linking Zoetis, our products and our services to the long-term business needs of the customer.
Relationships
-    Develop mutually beneficial long-term partnerships with our customers based on high quality interactions and exceptional provision of service.
-    Implement bespoke solutions for the customer utilising all available resources and tools.
-    Address the specific and individual needs of customers promptly and effectively. React with speed to their needs and requests.
-    Contribute to the success of your team by sharing best practice with colleagues and proactively introducing ideas.
Compliance
-    Maintain high standards of business conduct and compliance, adhering particularly to Pharmacovigilance Policy, Global vet Policy, Zoetis values, travel & expenses policy and local codes of practise.
-    Attain AMTRA qualification within three years of employment with Zoetis.
-    Maintain accurate business records including CRM and communicate effectively with the Area Business Manager and other stakeholders.
-    Manage allocated customer support budget with tight control to avoid overspends.
Key Skills    Capability in, or potential to develop;
-    Skills in sales and negotiation including virtual selling
-    Communication and influencing skills
-    Relationship management ability; can build successful and effective relationships
-    Development of knowledge base. Able to retain and recall product and disease information to a detailed level. 
-    Account and stakeholder management skills. Focus on planning, with balance of tactical management with day-to-day operational requirements
-    Ability to work independently
-    Drive and resilience, demonstrated with a persistent attitude
Behaviours    Our Colleagues make the difference
-    Keep your selling skills sharp. Train, and retrain.
-    Be an expert on your solutions – know them inside and out, and continue to learn.
-    Use the experience from setbacks and failure to drive your future success.
Always do the right thing
-    Sell what you know your customers need; what you know will work for them.
-    Help build the reputation of our brand by understanding and supporting the things that we stand for.
Customer obsessed
-    Know your vets, know your farmers. Know more than just their names, know their business.
-    Establish effective and lasting relationships with customers  that build loyalty to our brand.
Run it like you own it
-    Ground all account plans in commercially sound thinking.
-    Deliver on your commitments to customers and colleagues. Do what you say you’ll do – and quicker and better.
We are one Zoetis
-    Give the team timely information and support that helps them to deliver their role.
-    Know what’s going on around the business and talk about it to your customers.
-    Communicate across roles, across regions, across species.
Training & Qualifications    -    No minimum level of education or qualification is required for this role
Experience  

 -    Experience in role dealing directly with customer 
-    Experience in a customer focused industry 
-    Professional experiences gained in industries or sectors outside of Animal & Human Health are welcomed
Travel Requirement  

 -    High frequency of travel within designated region. Drivers Licence required

Job Title  -  Senior Account Manager
Team  -  e.g. Central
Business Unit -  e.g. CA & Equine
Location  -  UK Field Force
Reporting to -  Area Business Manager (ABM)
Managed Resources    •    0 FTE
•    0 Budget
A Senior Account Manager is expected to fulfil all of the above, as detailed in the Account Manager role profile and additionally, consistently fulfil the following Core Responsibilities;
-    Demonstrate leadership behaviours such as supporting colleagues, coaching, mentoring, team focus.
-    Consistently perform as a role model to Account Managers.
-    Proactively share knowledge and expertise with Account Managers.
-    Work with other teams and departments on cross functional activities and projects.
-    Step up in responsibilities in the absence of the ABM.
-    Involvement in and contribution to the company meetings.
 

Why Join Zoetis?

At Zoetis, we are driven by a singular purpose: to nurture the world and humankind by advancing animal care. As the world’s leading animal health company, we innovate, collaborate, and make a real impact—every day.

🔹 Innovative Science & Technology – Work with cutting-edge solutions that enhance animal health and well-being.
🔹 Global Impact – Join a team that supports veterinarians, farmers, and pet owners worldwide.
🔹 People-First Culture – Thrive in an environment that values diversity, growth, and work-life balance.
🔹 Sustainability & Responsibility – Make a difference in a company committed to a healthier, more sustainable world.

Comprehensive Benefits

✔ Comprehensive Benefits – Enjoy life assurance, group income protection, and a robust pension plan with a generous company contribution.
✔ Health & Wellness – Benefit from private medical insurance, health assessments, dental insurance, and discounted gym memberships.
✔ Financial Security – Access mortgage advice, will writing services, and a share ownership plan with matching contributions.
✔ Work-Life Balance – Take advantage of paid annual leave to rest and recharge.
✔ Professional Growth – Enjoy industry-competitive salaries, merit-based salary progression, and a global performance bonus.
✔ Employee Support – Our Employee Assistance Programme offers counselling, welfare advice, and a 24-hour confidential helpline.

Our Core Beliefs

✔ Our Colleagues Make the Difference – We invest in our people and their growth.
✔ Always Do the Right Thing – Integrity and ethics guide everything we do.
✔ Customer Obsessed – We put our customers at the heart of our business.
✔ Run It Like You Own It – We take ownership and drive results.
✔ We Are One Zoetis – Collaboration makes us stronger.

Your passion for animals and science can shape the future. Are you ready to grow with us? 🚀 #Zoetis #JoinUs #AnimalHealth #CoreValues #Careers