Specialty Clerk en SACRAMENTO NATURAL FOODS CO OP INC

Description

POSITION SUMMARY

The Specialty Clerk creates a phenomenal shopping experience for Co-op customers by upholding the cooperative values and supporting the cooperative principles through exceptional customer service. This position works cutting, wrapping, and stocking cheese, and stocking beer and wine as well as maintaining cleanliness and food safety standards. Most importantly, the Specialty Clerk will make all our customers feel welcome by acknowledging or greeting each customer and providing genuine, helpful, and respectful customer service based on the ethical values of cooperatives.

DEPARTMENT            Specialty

FLSA STATUS              Non-exempt

REPORTS TO               Specialty Manager

UNION STATUS              Teamsters Local 150

Essential Duties and Responsibilities

1. Uphold all Co-op policies, procedures, and expectations.
2. Customer Experience
   1. Greet customers and provide friendly, helpful, courteous, and prompt customer service based on individual customer needs and wants.
   2. Create a uniquely valuable shopping experience and more fully engage our customers by seeking out information and assistance from others to meet customer needs and exceed customer expectations.
   3. Recommend suitable options based on customer preferences, provide tasting samples, and answer questions about ingredients and sourcing.
   4. Lead customers to product and product information locations in the store upon request.
   5. Help customers make product selections by answering questions and providing information about all beer, wine, and cheese items.
3. Department Operations
   1. Order, receive, and merchandise wine, beer, cheese, and olive products following proper guidelines for merchandising, rotation, sanitation, pricing, mechanizing, and organic quality standards.
   2. Consistently replenish products to ensure freshness and visibility.
   3. Accept, order, receive, stock, and retrieve special orders.
   4. Follow proper procedures for opening and closing.
   5. Maintain inventory of products and supplies.
   6. Handle product returns from customers and arrange returns and credits to vendors.
   7. Conduct price changes and signage orders following department procedures.
   8. Ensure accurate and sanitary product processing, packaging, labeling, dating, and pricing according to department procedures.
   9. Maintain a working knowledge of all items, ingredients, vendors, and products in all Specialty Department areas.
   10. Prioritize time to ensure that prep work, receiving, stocking, cleaning, and customer service are handled efficiently.
   11. Receive orders, weigh in product, inspect for quality, record date received, and fill out receiving reports and other paperwork as needed.
   12. Clean and maintain work areas, including floors, facilities, utensils, and equipment; collect and place garbage, recycling, and compostable items in designated containers.
   13. Follow department procedures for processing known loss, invoices, special orders, and transfers.
   14. Rotate all product using first in, first out (FIFO).
   15. Safe and proper use of equipment, and only use equipment you have been trained to use safely.
   16. Check chemical sanitation levels (PPM) on sanitizer buckets, and report all discrepancies to management.
   17. Properly handle all chemical and sanitation products.
   18. Monitor and record food time and temperatures according to department procedures.
   19. Be responsive and proactive with vendors
4. Clerk Duties
   1. Adhere to scheduled shifts and be ready for work when shift begins.
   2. Wear proper clothing during shift and adhere to the dress code.
   3. Maintain accurate and attractive signage within your department.
   4. Keep your department orderly and clean.
5. Other Duties
   1. Assist in inventory counts, storewide cleaning, and other projects as needed.
   2. Attend meetings and events as requested.
   3. Adhere to department dress code.
   4. Demonstrate support for the cooperative values and principles daily.
   5. Perform other duties and work in other departments as assigned.

Qualifications

ESSENTIAL QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Required Experience
   1. Customer Service experience.
2. Regulatory Requirement 
   1. Maintain and update as needed California Food Handler’s Certification.
3. Language Ability
   1. Read and comprehend simple instructions, short correspondence and memos.
   2. Communicate effectively and respectfully in oral or written form to staff and customers of diverse backgrounds.
   3. Effectively present information in one-to-one and small group situations to customers and other employees.
4. Math Ability
   1. Add and subtract two digit numbers and to multiply and divide with 10’s and 100’s mentally.
   2. Perform these calculations using units of U.S. currency and weight measurement, volume and distance.
   3. Read and follow standard recipe.
   4. Measure, mix, and prepare raw ingredients according to company specifications and recipes.
5. Reasoning Ability
   1. Apply common sense understanding to carry out detailed written or oral instructions.
   2. Deal with problems involving a few concrete variables in standardized situations.
   3. Prioritize work tasks, multi-task, and maintain focus.
6. Computer Skills
   1. Use Email, website, and time clock software proficiently.
7. Education
   1. High school diploma, GED, or equivalent certificate.

DESIRED QUALIFICATIONS

Desired knowledge, skills, ability and experience are not essential to be able to perform the essential duties of the position. 

1. Knowledge and experience in an industry involving beer, wine, spirits, and cheese.
2. Experience working with vendors.

ESSENTIAL MENTAL REQUIREMENTS AND COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

1. Problem Solving
   1. Identify and resolve problems in a timely manner.
2. Customer Service
   1. Manage difficult or emotional customer situations.
   2. Communicate respectfully at all times.
   3. Respond promptly to customer needs.
   4. Respond to requests for service and assistance.
3. Attendance and Punctuality
   1. Consistently report to work and arrive on time.
   2. Ensure work responsibilities are covered when absent.
   3. Arrive at meetings and appointments on time.
4. Dependability
   1. Respond to management direction.
   2. Commit to meeting department goals and expectations.
   3. Complete tasks on time.
5. Quality
   1. Demonstrate accuracy and thoroughness.
   2. Look for ways to improve and promote quality.
   3. Apply feedback to improve performance.
   4. Monitor own work to ensure quality.
6. Quantity
   1. Work quickly and accurately with a sense of urgency.
   2. Meet productivity standards.
   3. Strive to increase productivity.
7. Safety and Security
   1. Use equipment and materials properly.
   2. Protect the safety of self, co-workers, and Co-op patrons at all times.
   3. Report any potentially harmful equipment or situations to supervisor without delay.
   4. Report safety-related accidents and incidents to a manager immediately.
   5. Operate equipment properly and in a safe manner that will not lead to injury of self or others.
   6. Follow all safe food handling guidelines as required by local, state, and federal laws.
   7. Maintain Food Handler certification.

Essential Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Frequent Physical Demands
   1. Stand for extended periods of time.
   2. Use hands to grasp, handle, and feel.
   3. Reach with hands and arms.
   4. Walk, climb, balance, and stoop, squat and kneel.
   5. Lift and move up to 30 pounds.
   6. Talk and hear.
2. Occasional Physical Demands
   1. Lift and move up to 50 pounds.
3. Specific Vision Ability
   1. Close vision, distance vision, peripheral vision, and depth perception.

Work Environment

The work environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Frequent exposure
   1. Cold to hot, and wet or humid conditions (weather and non-weather).
   2. Fumes and airborne particles ranging from natural to chemical.
   3. Hand washing and wearing disposable gloves.
   4. Work with knives and other tools including plastic and metal.
   5. Work with various cleaning products including bleach.
   6. Handle meat, seafood, dairy, and other animal products as well as nuts, soy, corn, and other non-animal products.
2. The noise level in the environment is usually moderate to loud.

Important Disclaimer Notice

The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances or conditions of its business, competitive considerations or the work environment change.

Sacramento Natural Foods Co-op provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, national origin, religion, sex, gender, gender expression, pregnancy, childbirth, perceived pregnancy, reproductive health decision making, age, sexual orientation, marital status, mental or physical disability status, medical conditions, military/veteran status, political activities/affiliations, status as a victim of domestic violence, genetic information, or any other characteristics protected by federal, state, or local laws.