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Introduction: A Career at HARMAN AutomotiveWe’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive, we give you the keys to fast-track your career.Engineer audio systems and integrated technology platforms that augment the driving experienceCombine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellenceAdvance in-vehicle infotainment, safety, efficiency, and enjoymentAbout the RoleAssuring the ship dates to customers, in order to cover requirements on time according to the correct production planning.What You Will DoReview customer portals (requirements, scorecards, tickets, bulletins, tracking shipments, production capacity and update compliance rate)Analyze Customer Demand to detect variations (Increases & Decreases)Make plans production according to customer requirements.Ensure customer shipments in order to meet delivery dates solicited.Check that customer demand is loaded correctly in SAP system.Develop and implement initiatives to improve customer servicesAnalyze and summarize customers issues in order to prepare appropriate solutions/clarifications to respond to customersEvaluate and prioritize customer inquiries to better serve the customersMaintain relationships with other internal departments to improve business performanceAnalyze customers issues so as to develop tools and processes to increase customer satisfactionEstablish multidisciplinary teams for continuous improvement.Identify and implement improvements to increase efficiency of laborInitiate actions to prevent the occurrence of any non-compliance relatedParticipates and provides support related with quality systems management, objectives, targets and programs.Zero premium freight services through the proper production planning processes.Coordinate product changes to assure minimal obsolescence.Other activities assigned by Sr. Costumer Analyst.Participates and provides support related with quality and EHSS systems management, objectives, targets and programs.What You Need to Be SuccessfulExperience of at least 1 year on FORD's portals and systems.Engineering, International Business, Finance or Administration Degree.1 year of related experience for Analyst, 3-5 years of related experience for Services.Experience in the automotive industry.Knowledge of ISO / TS 16949 and ISO 14001.English 80% (reading and writing that allow fluid presentations).Customer specific requirements (applicable).Problem solving skills.Integrity, Innovation, Inclusion, Teamwork & Respect, Excellence.Bonus Points if You HaveLeadership, Change Orientation, Collaboration, Judgment, Result Driven.Communication Skills (Oral and Written)Initiative.Achievement orientedSAP systemComputer knowledge, Microsoft Office (Excel, Power point, Word, etc.)Problem Solving TrainingWhat Makes You EligibleWillingness to travel.Willingness to work in an office.What We OfferFlexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer locationAccess to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)Extensive training opportunities through our own HARMAN UniversityCompetitive wellness benefitsTuition reimbursement“Be Brilliant” employee recognition and rewards programAn inclusive and diverse work environment that fosters and encourages professional and personal developmentYou Belong HereHARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.About HARMAN: Where Innovation Unleashes Next-Level TechnologyEver since the 1920s, we’ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today’s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world’s ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other.If you’re ready to innovate and do work that makes a lasting impact, join our talent community today!+++HARMAN is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or Protected Veterans status. HARMAN offers a great work environment, challenging career opportunities, professional training, and competitive compensation. (www.harman.com)#LI-AA1
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