Geographic Contact Officer (Colchester) (Colchester, GB) en Essex Police

Location of Role: Colchester 

Advert Closing Date: 15/09/2025 

Starting Salary: £26,106.00 (pro-rata for part-time vacancies)

Part/Full Time: Full Time and Part Time Hours Available 

Contract Type: Permanent 

Working Pattern: Shift not 24/7 

Weekend/Evening Working: Yes 

An exciting opportunity has arisen for an individual to undertake the role of Geographical Contact Officer based at Colchester Police Station.

Whilst you will be stationed at Colchester, there is a contractual requirement for you to provide cover to Chelmsford as required. You must therefore either have access to a vehicle with business use insurance cover or be able to travel to all stations within your area by other means.

This is a challenging but rewarding role in which you will work within the Front Counter and Help Desk area within the Police station. The role primarily entails dealing with all enquiries from the public both face to face and over the telephone, this could be anything from someone reporting a crime, or reporting a road traffic collision, people answering bail, registering on the sex offender register and those who are vulnerable and in need of help or simply seeking some advice. 

The role will also involve providing support to the wider Contact Management Command which is the gateway for all public contact into Essex Police. This could include creating crime reports, speaking with the public via our live chat service, and answering non-emergency calls from members of the public.  

To fulfil the role, you will need to be emotionally aware and be able to take ownership for any decisions you make. You will also be confident in using computerised systems to create, update, and retrieve data from internal systems for which training will be given. You will have the highest degree of resilience and adaptability, with experience of working in a public facing role. You will be professional at all times and passionate about providing the best possible customer service to the citizens of Essex. If you think this sounds like you, we would love to hear from you.

The successful candidate will be able to demonstrate experience of the following within their application:

• Taking ownership of own workload and confidence working under pressure with minimal supervision.
• Well-developed verbal and written communication skills, with the ability to communicate with colleagues at all levels of seniority, external agencies and members of the public.
• A good standard of education to GCSE 9-4 level (or equivalent) including English and Mathematics, or demonstration of maturity and experience to this standard.

It would also be beneficial if you could demonstrate:

• Good keyboard skills, familiar with using a computer and experience of using Word, Excel and email.
• Experience working in a public facing role, managing conflict and resolving complaints.

For the full job description please click here. 

Your application for this role will be shortlisted on the content you provide within the “reason for application” question, within the application form itself. CV’s, covering letters or attachments are not included in the shortlist. Within your “reason for application” answer, please refer to any experience, skills, and abilities you feel you have that will make you suitable for this role, based on the role criteria stated in the job advert or job description. Please provide as much detail as possible as insufficient content may mean you do not meet the shortlisting criteria, however please note this question is limited to 9000 characters and this system will count spaces and blank lines as characters. This count may differ from the Microsoft Word word count function therefore you may wish to use a different online character counter to check the characters used.

All of our posts require a level of vetting and security clearance.  During the recruitment process you will be sent vetting information forms to complete. 

Kent Police and Essex Police welcomes applications regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sexual orientation, sex, or employment status.

Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at [email protected] stating ‘Application Support and Adjustments’ in the title of your email. Alternatively, you can call us on 01245 452833. Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.

If you’re not from the UK, you must be a resident in the UK and have lived here continuously for the last three years. You must also be free from restrictions with indefinite leave to remain. If you’re from the UK you must have lived here continuously for the last three years. This doesn’t apply to those serving abroad in the British Armed Forces.

As a Disability Confident Leader we:

• have subjected our Disability Confident self-assessment to external challenge and validation
• are taking an active leadership role in encouraging and helping other employers on their journey to becoming Disability Confident.

Diversity, Equality and Inclusion are central to the values of our organisation. At Essex Police we value and embrace the unique experiences, identities and abilities that each of us bring to our roles. We strive to empower everyone to bring their authentic self openly and safely to work.

Through the dedicated commitment of our support networks, DE&I team and wider HR departments, we are on a journey to embed our DE&I commitments, ensuring Essex Police is an employer of choice; where everyone feels included.

Essex Police and Kent Police are an equal opportunities employer. Communications may be recorded for monitoring purposes.