Walton Lodge Vets are seeking a reliable and professional Receptionist to come and join our super team. You will play a crucial role in creating a positive and welcoming atmosphere for our clients and visitors. The ideal candidate will have excellent organisational skills, be proficient in office tasks, and possess strong communication skills.
Your day-to-day
Ensure all visitors are greeted professionally and courteously. Prioritise answering phone calls to address client enquiries promptly and professionally. Provide excellent customer service in a professional, sympathetic, and courteous manner. Record and follow up on enquiries efficiently. Add new client details into the system and update vaccine/contact information during visits or calls. Verify invoices for accuracy and make necessary adjustments. Secure follow-up appointments to complete treatment plans. Call to reschedule missed appointments. Promote our ever-popular Pet Health Club and pet insurance. Maintain a clean and tidy reception area. Adhere to all practice and reception policies for excellent client service.
Administrative duties include booking appointments, processing payments, handling cash exchanges, and performing end-of-day banking. Attend reception meetings as needed, keep client records updated, and manage clinic emails. Complete daily paperwork, organize incoming and outgoing mail. Complete Pet Health Club applications and insurance paperwork. Perform other duties as required by the practice.
Join a team you are proud to be a part of
At Walton Lodge Vets we pride ourselves in providing exceptional veterinary care. We work to high clinical standards and have state of the art equipment. We are a 6-branch small animal practice based in Hertfordshire, compromising 8 Veterinary Surgeons, 9 Registered Veterinary Nurses, and 12 Receptionists.
Your shift pattern
This is a part-time role working a variety of shifts across 30 hours per week, including inclusion in the 1:2 weekend rota.
In addition to a competitive salary, you will benefit from:
*6.6 weeks annual leave
*Additional annual leave for your birthday which will be added to your holiday allowance
*Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
*Cycle to work scheme
*Initiatives focused on employee wellbeing
*Non-accidental injury support
*Learning and development opportunities via the IVC Evidensia Academy
*Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
Estas cookies son necesarias para que el sitio web funcione y no se pueden desactivar en nuestros sistemas. Puede configurar su navegador para bloquear estas cookies, pero entonces algunas partes del sitio web podrían no funcionar.
Seguridad
Experiencia de usuario
Cookies orientadas al público objetivo
Estas cookies son instaladas a través de nuestro sitio web por nuestros socios publicitarios. Estas empresas pueden utilizarlas para elaborar un perfil de sus intereses y mostrarle publicidad relevante en otros lugares.
Google Analytics
Anuncios Google
Utilizamos cookies
🍪
Nuestro sitio web utiliza cookies y tecnologías similares para personalizar el contenido, optimizar la experiencia del usuario e indvidualizar y evaluar la publicidad. Al hacer clic en Aceptar o activar una opción en la configuración de cookies, usted acepta esto.
Los mejores empleos remotos por correo electrónico
¡Únete a más de 5.000 personas que reciben alertas semanales con empleos remotos!