- Senior
- Oficina en Cleveland
Overview: As a Restaurant General Manager, you will be responsible for overseeing all aspects of
the restaurant's operations, including financial performance, customer satisfaction, staff
management, and overall business growth. You will lead a team to ensure the restaurant operates
efficiently, maintains high standards of food quality and service, and achieves financial targets.
Key Responsibilities:
1. Operational Leadership:
o Oversee daily restaurant operations, including opening and closing procedures, cash handling,
and managing shifts.
o Monitor and maintain restaurant cleanliness, sanitation standards, and adherence to food safety
regulations.
o Ensure efficient use of resources and equipment to maximize profitability and
minimize waste.
2. Financial Management:
o Develop and implement strategies to achieve financial targets, including sales goals,
profitability, and cost control.
o Prepare and analyze financial reports, such as sales reports, budget variance reports, and
profit and loss statements.
o Monitor inventory levels, manage food and beverage costs, and oversee purchasing
and inventory management.
3. Staff Management and Development:
o Recruit, train, and supervise restaurant staff, including hiring, scheduling, and performance
management.
o Provide leadership and coaching to motivate team members, promote teamwork, and foster a
positive work environment.
o Conduct regular staff meetings, training sessions, and performance evaluations to
ensure staff development and adherence to company policies.
4. Customer Satisfaction:
o Ensure exceptional customer service by maintaining high standards of hospitality, addressing
customer inquiries and concerns, and resolving complaints promptly.
o Monitor service quality and ensure all team members uphold customer service standards and brand
expectations.
5. Marketing and Sales Promotion:
o Develop and implement marketing strategies to attract and retain customers, increase sales, and
promote the restaurant's brand.
o Collaborate with marketing teams to plan and execute promotional events,
advertising campaigns, and social media initiatives.
6. Compliance and Safety:
o Ensure compliance with health, safety, and sanitation regulations, as well as company policies
and procedures.
o Conduct regular inspections and audits to maintain restaurant cleanliness, safety, and
operational standards.
Requirements:
• Proven experience as a General Manager or similar executive role in the restaurant industry,
with a strong track record of leadership and operational success.
• Excellent leadership, organizational, and communication skills, with the ability to inspire and
motivate a diverse team.
• In-depth knowledge of restaurant operations, including food and beverage management, financial
analysis, and personnel management.
• Strong business acumen and strategic thinking, with the ability to make data-driven decisions
and achieve business objectives.
• Flexibility to work various shifts, including evenings, weekends, and holidays as required.
Education and Certification:
• 5 years, or more, of previous Restaurant Management is ideal.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field
(preferred).
• Certification in food safety (e.g., ServSafe) and other relevant industry certifications.
• Additional certifications or training in management, leadership, or business administration are
advantageous.
Physical Requirements:
• Ability to stand, walk, and move around the restaurant environment for extended periods.
• Lift and carry objects weighing up to 25 pounds.
• Work in a fast-paced and sometimes stressful environment.
Benefits:
• Competitive salary and benefits package.
• Opportunities for career advancement within the restaurant management team.
• Employee discounts on meals and beverages.
• Training and development programs to enhance leadership and management skills.
Conclusion: As a Restaurant General Manager, you are responsible for leading the restaurant to
operational excellence, financial success, and customer satisfaction. Your leadership, strategic
planning, and operational expertise contribute to the overall success and growth of the restaurant.
