- Professional
- Oficina en Knoxville
Job Summary
Employment Type
State
City
What You Do
• Ensure a vibrant Cafe that is welcoming to all customers with a stocked bake case, merchandise that is displayed neatly and a Cafe team that greets all customers with a smile.
• Understand your customers and provide recommendations regarding the operations of the Cafe to help deliver great service.
• Support positive sales results through efficient ordering and by understanding the connections to the operations and the P&L.
• Coach and provide feedback to fellow baristas, in partnership with the CM to identify areas of growth and help them understand the connection of results and service.
• Solve problems efficiently and correctly while being a support to others by helping to remove obstacles.
• Engage customers in the store by optimizing cafe sales initiatives such as sampling, register promotions and the Cafe Mobile App.
• Assist with the completion of and compliance to all visual merchandising standards in partnership with the CM.
• Ensure the correct execution of all operational standards, in a timely manner and in accordance with cafe standards, safety and health codes.
• Protect company assets by ensuring the accurate execution of all loss prevention procedures.
• Communicate collaboratively with your store team, upholding the values of the company through fair and consistent feedback and respectful accountability.
• Work in the Cafe which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing, operating espresso machines) and sales floor when needed.
Knowledge & Experience
• Exhibit solid knowledge of cafe business and operations.
• Understand and deliver excellent standards of service.
• Demonstrate good decision making.
• Shift gears quickly, prioritize and multi-task.
• Show confidence.
• Direct work with productive results.
• Experience in training employees.
• Ability to organize, plan and prioritize workload.
• Able to delegate and to work through others.
• Communicate effectively, collaboratively, and comfortably through and with others in the store and cluster.
• Give feedback honestly and respectfully.
• Previous exemplary experience in a senior barista or barista role.
Expected Behaviors
• Prioritize customer experience above all else.• Curious and continues to develop deep knowledge of the Cafe and market.
• Support results and understand financial factors.
• Enjoy working with people and values them.
• Well-organized and manages time efficiently.
• Excited by, adapts well to and thrives in a dynamic and changing work environment.
• Persevere with confidence in the face of adversity and setbacks.
• Use good judgment and make good decisions.
• Exhibit focus and thoughtfulness.
• Remain calm, cool, and collected during periods of high volume or unusual events to keep cafe operating to standard and to set a positive example for the team.
• Motivate and recognize each person.
• Take responsibility for own actions.
• Is patient and a good listener, making others feel heard and respected.
• Excel at setting and achieving goals as well as motivating a team to meet expectations.
• Display a can-do and positive attitude and affinity for leading people.
• Open to feedback and can reflect on this insight to develop and grow.
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