POS Attendant / Front Counter Attendant/ Greeter en Wood Dale Park District

Description

Scope of Work
This position responsibilities include receiving payments and issuing receipts, keeping track of all cash and credit transactions and managing of the guest who are checking into the facility. To be successful in this role, you should have previous experience in a customer service position and good knowledge of how cash registers operate.

Work Hours
Friday and Saturday PM hours are a must. 

Work hours vary based on the scheduled events and include weekday, weekend and holiday hours including daytime, afternoon and evening hours.  Dependability and flexibility in work availability is required.   

Work Location - 1051 Prospect Ave, Wood Dale IL 60191

Benefits:

Part Time -NON- IMRF

• Part Time PTO – After one year of employment.  Based on years of service and hours worked
• Recreational Benefits
  • Fitness Studio / Open Gym membership -Employee Only
  • Pool Pass for Employee Only
  • Dog park pass – Employee only
  • Discounts on recreation programs & Facility rentals – Employee Only
  • Discounts on golf greens fees & cart rentals - Employee & immediate family
  • Discounts on Pro Shop Purchases – Employee Only
  • One hour bay time – Employee only (1 per day)
  • Discounts on food purchases at Salt Creek Golf Club and 390 Golf Experience – Employee Only
  • Immediate family is defined as spouse & dependent children – no extended family included

Essential Job Functions
•    Reports to work on time for each shift with a professional appearance and in full uniform
•    Trusted and responsible for proper handling of large sums of money
•    Assisting guest to their tables
•    Greet all customers who enter the building 
•    Assist customers with top tracer technology 
•    Adhere to security procedures and policies.
•    Keep facility, employees, and patrons safe at all times and exercise proper safety procedures especially during inclement weather.
•    Appropriately assist with customer inquires
•    Organize and monitor driving range bays.
•    Assist and perform monthly inventories. 
•    Assist with sales and promotions. 
•    Attend facility meetings 
•    Monitor and assist with the breakdown and resetting of facility for events
•    Prepare, maintain and file accurate records and reports

Other Job Functions
•    Maintains the cleanliness of work area
•    Maintains a positive interaction and cooperation with Park District staff, the public and Facility patrons.
•    Performs the job in compliance with Park District policies.
•    Performs other event or banquet duties as directed
•    Excellent communication, time management and organization skills
 

Qualifications

Requirements of Work
•    A minimum age of 16 is required for this position
•    Cash handling experience a plus 

Knowledge of    

•    Excellent communication skills and customer service skills. Ability to address complaints and resolve concerns as needed in a professional manner.
•    General knowledge of safety, liability and risk management practices.
•     Ability to multi-task and troubleshoot.

Ability to  

 •    Provide a high level of customer service to all guests in a friendly, courteous manner
•    Respond to inquiries and requests from the general public
•    Follow directions and communicate in English verbally and in writing 
•    Work flexible schedules and shifts, as assigned
•    Manage work time effectively and efficiently
•    Be on one’s feet for an entire work shift
•    Maintain self-control and composure in difficult situations
•    Ability to work on a team
•    Energy and enthusiasm
•    A high level of self-awareness, integrity and receptive to change 
•    Ability to work in weather conditions for limited periods of time 
•    Availability to work varied shifts, including evenings, weekends and holidays
•    Ability to stand and walk for long periods of time including maneuvering up and down stairs

Skill in  

 •    Customer service and interpersonal communication
•    Working with the general public
•    Teamwork and promoting positive work relationships with coworkers and supervisors 

Necessary Special Requirements
•    Must be able to use a computer
•    Must be able to read, write and understand English
•    First Aid/CPR/AED certification required within 3 months of hire