Reservations Agent - InterContinental Brisbane en IHG

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Nestled in the heart of Brisbane’s CBD, InterContinental Hotel Brisbane has just opened to guests this winter, offering 321 spacious hotel rooms and suites, all day dining restaurant and lobby bar, outdoor pool, fitness centre and Club Lounge, all in a prime location above Queen Street Mall, perfect for exploring the city’s top attractions. With over 1800 square metres of meeting and events spaces, InterContinental Brisbane offers versatile function rooms and a Grand Ballroom catering for up to 1000 guests, making it a great choice for business and leisure events alike.

We are looking for a Reservations Agent to join our team. 

A little taste of your day-to-day

Every day is different, but you will mostly be:

• Assist in the efficient day-to-day operation of the reservations department, optimising hotel occupancy and average rate.
• Handle guest complaints in a timely manner and that the complaints are resolved to the guest’s satisfaction.   
• Interact with department and hotel team members in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way communication. 
• Work effectively with customers and colleagues from different viewpoints, cultures and countries. 
• Attend and participate in briefings, meetings and training sessions as scheduled.  
• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests. 

What we need from you

• Prior experience in a reservations role (Hotel Industry would be highly desirable).
• Excellent communication and interpersonal skills, with a strong customer-focused attitude.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• Ability to work independently and as part of a team.
• Literate and tech-savvy - you’ll need a good grasp of basic maths, computer skills and strong communication skills 
• A proactive and flexible approach to work, with a willingness to take on a variety of tasks.
• Attention to detail and problem-solving skills.
• Must have a right to work in Australia, unrestricted.

What you can expect from us

Not only will you benefit from a truly unique and career-defining opportunity as part of this exciting hotel opening, but you’ll receive a competitive salary that rewards all your hard work and a wide range of benefits designed to help you live your best work life – including, impressive room discounts and some of the best training in the business.

Most importantly, your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of leave entitlements as you move and grow with IHG.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

So, join us and you’ll become part of our ever-growing global family.