MGR (CUSTOMER INSIGHTS & AUTO MEDIA RELATIONS - CMU) (Akurdi, Maharashtra, India) en Bajaj Auto

Level / Grade

L3

Designation

Mgr (Customer Insights & Product Management – CMU)

Job Role/ Function

Customer Insights & Product Management

Educational Qualification

Necessary:

Graduate

Necessary:

MBA

Age

Minimum: 

24 yrs

Maximum: 

30 yrs

Experience

Minimum:

3 yrs

Maximum:

7 yrs

Industry Specifications:

Preferred Exposure:

Research Background

Reporting

Report to (Designation)

No. of Reportees

Direct Reporting

Category Manager

Indirect Reporting (if any)

NA

NA

Job Responsibilities

The ideal candidate brings a passion for decoding consumer behaviour — not just through traditional research, but also through social listening and AI-powered insight platforms — and translating that into high-impact product and marketing strategies.

Customer Insights & Social Behaviour Analysis:

• Design and lead qualitative and quantitative research including FGDs, IDIs, U&A studies, brand equity, and NPS tracking
• Translate consumer insights into actionable recommendations for marketing, sales, R&D product and styling teams
• Partner with external research agencies to ensure high-quality research execution and interpretation.
• Leverage social media listening tools to uncover emerging consumer sentiment, category conversations, and cultural trends across platforms
• Manager new launches & first rides in collaboration with the marketing team; track and interpret online reviews, influencer content, and community forums to understand the digital PR
• Lead VOC (Voice of Customer) programs, particularly for new models & EV

Product Planning & Strategy:

• Identify consumer-led whitespace opportunities through market scans, competitive benchmarking, and segmentation
• Define and refine product concepts, feature priorities, variant strategies, and willingness to pay basis market research
• Support GTM (Go-to-Market) strategy with insights into buyer personas, use-cases, and positioning opportunities

Business Intelligence & Reporting:

• Analyze secondary data (industry reports, SIAM, Francis Kanoi, Google Trends) for category & segment level insights
• Present crisp, insight-led recommendations to senior management that influence key product, brand, and go-to-market decisions

Stakeholders

Internal: Brand team, PR & Media team, R&D team, Sales & Service team

External: Agencies, Auto-media

Competencies

Technical/ Functional:

• Strong strategic and analytical thinking with storytelling ability
• Demonstrated ability to interpret data from multiple structured and unstructured sources
• Exposure to digital behaviour tracking or social analytics
• Experience with modern research tools and ability to work with AI-first platforms

Behavioural:

• Strong communication and stakeholder management skills
• Collaborate across all interfaces – front-end (sales, marketing), back-end (R&D), external (agencies)
• Creative problem solving backed by critical thinking approach
• Curiosity, bias for action, and a digital-first mindset