Grove Park Inn Shift Supervisor en Nantahala Outdoor Center

For 53 years NOC has led the outdoor industry, taken more guests whitewater rafting and taught more paddlers than any other outdoor recreation company. NOC also provides top-quality aerial and trail-based adventures, wilderness medicine as well as unmatched retail service, foodservice, lodging, and trip planning services. 

Job Summary

The Retail Shift Manager will assist the Store Manager by overseeing daily operations of the sales floor and providing leadership to our Retail Sales Associates at our Grove Park Inn store location. This position will provide our guests with an extraordinary customer experience by sharing their passion for the activities and products that the NOC promotes. 

Full-Time Year-Round Position

Responsibilities

 Oversee floor operations during shifts

• Provide solutions for any staff or guest questions
• Complete all daily communication and tasks that support sales floor operations
• Responsible for opening/closing duties as outlined by management

 Outline the schedule for the day

• Assign and delegate all work assignments/projects to floor staff
• Coordinate breaks to maintain proper floor coverage
• Deliver a clear and cohesive plan for the staff each day

 Stocking and cleaning

• Maintain a well-stocked floor
• Work alongside staff to ensure a tidy and presentable store
• Assist with visual merchandising, stocking the sales floor, and other relevant projects, as well as delegating these tasks to sales team members

 Ensure a positive guest experience

• Embrace a high standard for guest service
• Ensure the guest is always the number one priority
• Provide mediation to guests or staff when necessary
• Make certain all staff are handling guests appropriately

 Training and Communication

• Provide consistent feedback to staff and management
• Keep lines of communication open with management and fellow staff members
• Take leadership in developing staff customer service skills and product knowledge

 
 Qualifications

Preferred:

• Prior supervisory experience working in a retail setting 
• Cash handling experience 
• Enthusiastic and knowledgeable about the outdoor adventures and products that the NOC promotes and sells
• Knowledge of Lightspeed retail POS system
• Knowledge of Microsoft Office Suite (Word, Excel, Teams, and Outlook)

Applicants must:

• Be punctual, dependable, and proactive in communicating work availability 
• Function as a team player, take direction, and work independently
• Be willing to learn about new products and local recreational opportunities around Asheville and western North Carolina
• Be comfortable and adaptable in a fast-paced and dynamic environment
• Be effective at communicating with coworkers
• Take ownership of the work you do
• Adhere to NOC Guide Handbook and NOC Grove Park Inn Retail specific policies

 Physical requirements and working environment:

• Ability to stand for long periods of time
• Comfortable climbing ladders and stairs 
• Ability to stoop, bend, twist
• Must be able to lift 50lbs
• Must speak clearly and concisely 
• Comfortable working in a guest-facing position

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to provide a general sense of the responsibilities and expectations of this position. As the nature of business demands changes, so too may the essential functions of this position.

Please note that as an employer with over 100 employees, NOC will be required to comply with any OSHA Vaccination and Testing Emergency Temporary Standard should that standard be enacted. 

The Nantahala Outdoor Center (NOC) is dedicated to the principles of equal employment opportunity in any and all terms, conditions or privileges of employment including hiring, promotions, termination, training and compensation. The NOC does not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetic condition or any other status protected by federal, state or local law, where applicable. Furthermore, the NOC is committed to a work environment free of discrimination and harassment through respecting and valuing the diversity among employees and all those with whom the NOC does business.