Program Director en Our Lady's Inn

Description

The Program Director is responsible for the oversight and management of the Our Lady’s Inn Maternity Home in St. Louis City, including ensuring delivery of client services, supervision of staff, compliance with all policies and procedures and accreditation standards. The Program Director oversees the daily functioning of a residential program for pregnant women and their children. The Program Director must be committed to the Agency’s pro-life mission and engender the principles of trauma-informed care.

The Program Director has responsibility to:

• Assist with the hiring, training, and employee relations of all program staff.
• Perform annual performance reviews of all employees under your supervision. 
• Identify staffing needs and work with HR and VP- Program Services to facilitate interviewing and hiring. 
• Train direct reports on job duties, use of client data management systems, Agency practices, policies, and procedures.
• Develop monthly staff schedule and serve in an on-call capacity, when necessary, which may include evenings and weekends.
• Lead weekly Program and All-Staff meetings to ensure effective service provision.
• Mentor and coach staff under supervision, hold quarterly supervision meetings with each direct report, and perform annual reviews of all employees.
• Coordinate new intake phone assessments and make recommendations for the intake of clients.
• Oversee the assignment of clients to the appropriate Client Advocate and/or manage a caseload of clients when deemed necessary.
• Work collaboratively with the Director of Counseling, and Nurse to ensure emotional wellness and health education needs are met. 
• Ensure the scope of client services is outlined in the clients’ PCP within 30 days of entry.
• Establish a therapeutic relationship with each client while maintaining accountability.
• Ensure that all relevant client data is accurately entered into Life Force and HMIS systems by direct reports.
• Coordinate with VP-Program Services to monitor program outcomes, KPIs, and ensure funding regulations and accreditation standards are being met. 
• Coordinate scheduling of monthly classes and external resources.
• Manage the record of deposits into Our Lady’s Inn Client Savings Accounts and ensure exiting clients receive their savings promptly.
• Lead weekly client house meetings.
• Coordinate with Client Advocates to make recommendations to leadership on client exit decisions.
• Oversee inventory and assist with purchasing decisions of all program supplies and equipment in conjunction with the VP-Program Services.
• Provide input to and manage the annual program budgets.
• Maintain a comprehensive listing of community services and resources available. 
• Help to ensure the overall safety, security, and cleanliness of the building by ensuring procedures are followed; and report maintenance needs following established procedures.
• Attend community networking and Continuum of Care-STL meetings as an Agency representative.
• Attend quarterly Program Committee meetings of the Board of Directors.
• Other duties as assigned.

Requirements

Education: Master’s Degree in Social Work or related field, or Bachelor’s degree with commensurate experience.

Experience: Minimum of 10 years in the social services industry, with emphasis on working in a residential setting. Experience working with the unhoused population preferred. Minimum of 5 years in a supervisory capacity overseeing employees and client services in a trauma-informed environment.

Skills and Abilities: Proficiency in utilizing technology such as digital client documentation systems and Microsoft products such as Word, Excel, Teams. Excellent organizational and communication skills, detail-oriented, and possess a dynamic leadership approach. 

Other: Must have a valid driver’s license in good standing and proof of vehicle insurance. Must be able to perform tasks which may include standing, kneeling, bending, squatting, and lifting to meet clients' needs.