Customer Service Technician I (Irving, TX, US) en Körber
Körber · Irving, Estados Unidos De América · Hybrid
- Professional
- Oficina en Irving
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The Customer Service Installation Technician I is responsible for the installation, maintenance, troubleshooting, and support of parcel and postal logistics systems at customer sites. The role involves hands-on work with electrical and mechanical components, as well as system-level diagnostics and repairs. Technicians in this role are expected to document work accurately, comply with safety protocols and customer requirements, and collaborate with internal engineering, project, and service teams. The position requires flexibility to travel, provide remote support, and work occasional weekends or holidays. The role is based in Irving, TX.
Your role in our team
- You will perform on-site system assessments and support equipment performance during installation and post-installation phases.
- You will participate in equipment installation, testing, repairs, and overhauls of parcel and postal systems in compliance with technical specifications and safety standards.
- You will provide training to customers on system operation, care, and preventive maintenance.
- You will perform routine inspections, maintenance, and documentation of equipment and systems.
- You will recommend and implement improvements to increase equipment reliability, efficiency, and performance.
- You will analyze field data and system trends to identify root causes and support issue resolution.
- You will escalate critical system issues and coordinate appropriate corrective actions.
- You will collaborate with engineering, project management, and service teams to ensure seamless integration and support.
- You will obtain and manage site-specific permits, certifications, and customer-required sign-offs as needed, within authorized scope.
- You will complete accurate service documentation including reports, logs, and forms.
- You will ensure compliance with safety protocols, company policies, customer-specific requirements, and applicable regulatory standards.
- You will respond to customer service calls, including travel on short notice and extended assignments, including weekends.
- You will perform other duties as assigned.
Your profile
- You have a high school diploma or equivalent.
- You have an associate degree or trade certification in mechanical, electrical, or electromechanical technology.
- You have a bachelor’s degree in engineering or a related technical field (preferred, but not required).
- You have a minimum of 2 years of hands-on experience troubleshooting electromechanical or mechanical systems in an industrial or logistics environment.
- You have experience with automated material handling systems (preferred).
- You have experience working with Allen-Bradley and Siemens PLCs.
- You have an understanding of VFDs, MCCs, and electrical power distribution systems.
- You are familiar with industrial network protocols such as Ethernet/IP, Profinet, Profibus, ASi Bus, and Modbus TCP.
- You have strong troubleshooting and problem-solving skills in industrial environments.
- You are proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- You have excellent verbal and written communication skills, with the ability to explain technical issues to non-technical audiences.
- You can work independently and adapt in a fast-paced, customer-focused environment.
- You have a valid driver’s license and are able to travel frequently (up to 50%), including weekends and extended overnight stays.
- You are able to obtain USPS-sensitive security clearance.
- You are physically able to lift up to 50 lbs, climb ladders or stairs, kneel, bend, and work at heights or in confined spaces.
- You are comfortable working in environments with noise (>85 dB), dust, heat, cold, and moving machinery.
- You are able to frequently use hand tools and perform repetitive motions, with the necessary visual and auditory acuity for safe equipment operation and communication.
- You are willing and able to use personal protective equipment (e.g., safety glasses, gloves, hard hats, hearing protection), as required and provided.
Eligible applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas for this position.
Your working environment at Körber
Körber is pioneering cutting-edge sorting technology and solutions that shape the future of mail and parcel automation across Europe, North America and Asia. Set new industry standards and champion customer-centric services and solutions with our dynamic parcel logistics team based in Irving, Texas, USA.
This full-time, exempt role offers a hybrid work setting.
Your benefits
- You will enjoy a flexible work environment that supports your work-life balance; we offer paid time off for parental leave and 22+ days off for personal time and holidays
- You will have access to medical, dental, and vision insurance plans with FSA or HSA options, and a 401(k) plan with a company match up to six percent
- You are provided with several company-paid benefits, including vision insurance, short and long-term disability and basic life insurance plans, and educational and employee assistance programs
Can you see yourself in this profile? Then Körber is the right place for you. We look forward to getting to know you!
Equal opportunity employer
We are an Equal Opportunity Employer and are committed to ensuring equal employment opportunity to all applicants. All hires to our team are based on qualifications, merit, and business needs. It is our policy to give equal employment opportunities to all qualified persons without regard to legally protected characteristics, or any other consideration made unlawful by applicable federal, state/provincial, and/or local law.
Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience, please contact us via [email protected]. We work with selected partners and therefore ask recruitment consultancies to refrain from contacting us by mail or telephone.
Disclaimer: The duties listed above are intended only as representation of the essential functions of this position. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change at the sole discretion of the employer. Nothing in this document alters an employee’s at-will employment status. Please note that the salary information is a general guideline only. Individual compensation will be determined by various factors such as scope and responsibilities of the position, experience, education, skills, location, and market and business considerations. Applications must be submitted via our career site.
Applicants must be legally authorized to work for ANY employer in the U.S., this position is not eligible for Visa Sponsorship.
Apply now and join our team!
Ready for your next step? Click on ‘Apply now’ to get started right away! As long as the position is advertised, you can apply at any time.
We value diversity and therefore welcome all applicants - regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation and identity, and any other protected status.
If you have any questions or technical problems, please send us an e-mail to [email protected]. Raven Pinckney is the responsible person for this job advertisement. We work with permanent partners and therefore ask recruitment consultants to refrain from contacting us by e-mail or telephone.
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