Director of User Experience (UX) en Metrc, LLC

Description

About Metrc

Metrc is the leading SaaS provider in the highly regulated cannabis industry, delivering innovative solutions adopted by most U.S. jurisdictions. Our mission is to empower customers—state regulators and cannabis businesses—with reliable, compliant, and intuitive technology solutions, including our flagship Metrc suite of web and mobile apps and data products (including dashboards, reports, and analytics tools). We are seeking a visionary and hands-on Director of User Experience (UX) to lead the UX strategy across our entire product portfolio, ensuring seamless, engaging, and compliant experiences that drive user satisfaction and business success.

General Overview

As the Director of User Experience, you will own and actively shape the UX strategy and execution for all Metrc products, including the Metrc suite of web and mobile apps and data products used by state regulators, cannabis businesses, and internal stakeholders (Sales, Customer Success, Senior Leadership). Reporting to the VP of Product, you will be a hands-on leader, directly contributing to design work while mentoring a single UI designer. You will collaborate closely with Product Managers, Engineering, Sales, Customer Success, and Marketing to deliver user-centered solutions in a fast-paced, regulated environment. This role is ideal for a seasoned UX leader with a proven track record in SaaS platforms, mobile applications, and data-driven interfaces, ready to roll up their sleeves and deliver impactful, compliant, and intuitive experiences from day one.

Key Responsibilities

UX Strategy and Vision

Define and drive the UX vision and strategy for Metrc’s product portfolio, including the Metrc web and mobile apps and data products (including dashboards, reports, analytics), ensuring alignment with business objectives and regulatory requirements in the cannabis industry.

Champion user-centered design principles, embedding them throughout the product development lifecycle to deliver intuitive, accessible, and engaging user experiences.

Partner with the VP of Product and cross-functional leaders to align UX goals with product and company strategy, prioritizing user needs and compliance.

Hands-On Design and Execution

Actively contribute to UX design, wireframing, prototyping, and usability testing for the Metrc web and mobile apps and data products, leading by example in a hands-on capacity.

Mentor and guide UI designers, providing direction, feedback, and support to ensure high-quality design outputs and professional growth.

Identify skill gaps and recommend training or resources to enhance the UI designer’s capabilities in a regulated industry.

Cross-Functional Collaboration

Collaborate with Product Managers to translate business and user requirements into intuitive interfaces for the Metrc web and mobile apps and data products.

Work closely with Engineering to ensure UX designs are technically feasible, optimized for performance, and compliant with regulatory standards.

Partner with Sales, Customer Success, and Marketing to align UX with customer onboarding, adoption, and go-to-market strategies, enhancing user satisfaction and retention.

User Research and Insights

Lead user research initiatives to uncover insights from external customers (state regulators, cannabis businesses) and internal users, validating design decisions and prioritizing pain points for web, mobile, and data products.

Use feedback and analytics to iterate on designs, ensuring all products meet diverse user needs and regulatory requirements.

Design Systems and Standards

Establish and maintain a scalable design system and UX standards for the Metrc web and mobile apps and data products, ensuring consistency, accessibility, and compliance across all interfaces.

Advocate for usability, accessibility, and inclusive design practices, accommodating diverse user groups and meeting cannabis industry regulations.

Regulatory Compliance

Ensure UX designs adhere to cannabis industry regulations, including data privacy, security, and auditability standards, particularly for data products and reporting interfaces.

Incorporate localization and internationalization best practices to support diverse jurisdictions and user bases across U.S. states.

Stakeholder Engagement

Present UX strategies, outcomes, and user insights to executive leadership and stakeholders, securing buy-in and driving alignment.

Communicate complex UX concepts to non-technical audiences, ensuring clarity and alignment with business goals.

Requirements

Qualifications

Required Qualifications

6+ years of experience in UX design, with at least 3 years in leadership roles overseeing UX for SaaS platforms, mobile applications, and data-driven interfaces.

Proven track record of delivering successful, user-centered web, mobile, and data products (e.g., dashboards, reports) in regulated industries (e.g., cannabis, healthcare, finance).

Expertise in design thinking, user research, interaction design, usability testing, and designing for web, mobile, and data visualization interfaces.

Strong portfolio showcasing hands-on UX design and strategic leadership for webapps, mobile apps, and data-driven products, with emphasis on user engagement and compliance.

Experience in Agile and/or Kanban environments, collaborating with cross-functional teams (Product, Engineering, Marketing).

Excellent communication, storytelling, and stakeholder management skills to influence and align diverse teams.

Proficiency in UX tools such as Figma, Sketch, Adobe XD, and user research platforms.

Preferred Qualifications

Experience in the cannabis industry or other highly regulated sectors, with knowledge of compliance-driven UX design.

Familiarity with designing user interfaces for complex workflows, regulatory reporting, or data-driven products in regulated environments.

Background in internationalization and localization of UX for diverse user bases.

Passion for emerging technologies like AI-driven UX or mobile app innovations.

Education

Bachelor’s degree in Human-Computer Interaction (HCI), Design, Psychology, Computer Science, or a related field

Travel

This position will require frequent travel, approximately 15% of work time.

Why Join Us?

Be a key leader in a high-growth SaaS company transforming the cannabis industry.

Shape intuitive, compliant, and impactful user experiences for the Metrc suite of web and mobile apps and data products, empowering regulators, businesses, and internal teams.

Work in a collaborative, innovative environment with direct access to the VP of Product and Senior Leadership.

Competitive salary, benefits, and opportunities for professional growth.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

In-office and remote position

Frequently required to sit

Frequently required to talk or hear

Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard and mouse.