Assistant Front Office Manager (m/f/d) - Full -time - NH Brussels Airport (2458) en NH Hotels & Resorts
NH Hotels & Resorts · Brussels, Bélgica · Onsite
- Professional
- Oficina en Brussels
Career Opportunities: Assistant Front Office Manager (m/f/d) - Full -time - NH Brussels Airport (2458)
Join our team at NH Hotels & Resorts, a global leader in upscale and midscale hospitality, renowned for our exceptional service and facilities. A brand with a strong footprint in Europe and the Americas that is beginning its adventure in Greater China.
You will have the opportunity to provide our guests with reliable experiences that combine value, location and your own human touch. You can join us in our quest to make every hotel stay remarkable by meeting the needs of guests looking for functional hotels & resorts with a natural and fresh style, doubled by friendly service. Become part of a brand that is like you: Functional, natural and down-to-earth, innovative, reliable and friendly.
What will we offer you?
At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:
- People University: excellent training & (international) development opportunities.
- Meal vouchers
- Welcome at work programme: feel like a guest and enjoy a free night in your hotel
- Staff Party once a year together with all Minor Hotels colleagues from Belgium
- Excellent career opportunities: all employees of Minor Hotels are given priority on internal vacancies worldwide!
- Explore the Minor Hotels brands and enjoy our hotels world-wide with our special employee rate.
- Invite your friends and family for city trips in all our hotels worldwide and receive 30% discount on our restaurants and bars! They can also book their next city trip with your Friends & Family code.
- Enjoy specials discounts on a variety of (web) shops and leisure activities on our employee benefits portal.
What are we looking for?
- At least 2-3 years of hotel Front Office experience, preferably in a hotel of similar size and complexity.
- Degree or diploma in Hotel Management or equivalent.
- Fluency in local language is a must and a high level of English is required.
- Working knowledge of various computer software programs (Microsoft Office,TMS, etc) and front office systems. Knowledge of the principles of revenue management and commercial policies.
What are you going to do?
- Manage and coordinate the department, implementing the service and quality standards.
- Handle and monitor guest concerns and provide customer satisfaction.
- Collaborate in overseeing and controlling departmental budget, ensuring positive results and implementing changes when necessary.
- Collaborate in the preparation of the monthly revenue forecast.
- Review and supervise the correct application of upselling and cross selling policies in the reception team.
- Ensure team members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local areas, and are continuously trained to learn and understand policies and practices.
- Communicate and transmit a consistent message regarding FO objectives and expected results, as well as hotel crucial information.
Are you looking for a new challenge? Apply now!
Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.
Join our team at NH Hotels & Resorts, a global leader in upscale and midscale hospitality, renowned for our exceptional service and facilities. A brand with a strong footprint in Europe and the Americas that is beginning its adventure in Greater China.
You will have the opportunity to provide our guests with reliable experiences that combine value, location and your own human touch. You can join us in our quest to make every hotel stay remarkable by meeting the needs of guests looking for functional hotels & resorts with a natural and fresh style, doubled by friendly service. Become part of a brand that is like you: Functional, natural and down-to-earth, innovative, reliable and friendly.
What will we offer you?
At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:
- People University: excellent training & (international) development opportunities.
- Meal vouchers
- Welcome at work programme: feel like a guest and enjoy a free night in your hotel
- Staff Party once a year together with all Minor Hotels colleagues from Belgium
- Excellent career opportunities: all employees of Minor Hotels are given priority on internal vacancies worldwide!
- Explore the Minor Hotels brands and enjoy our hotels world-wide with our special employee rate.
- Invite your friends and family for city trips in all our hotels worldwide and receive 30% discount on our restaurants and bars! They can also book their next city trip with your Friends & Family code.
- Enjoy specials discounts on a variety of (web) shops and leisure activities on our employee benefits portal.
What are we looking for?
- At least 2-3 years of hotel Front Office experience, preferably in a hotel of similar size and complexity.
- Degree or diploma in Hotel Management or equivalent.
- Fluency in local language is a must and a high level of English is required.
- Working knowledge of various computer software programs (Microsoft Office,TMS, etc) and front office systems. Knowledge of the principles of revenue management and commercial policies.
What are you going to do?
- Manage and coordinate the department, implementing the service and quality standards.
- Handle and monitor guest concerns and provide customer satisfaction.
- Collaborate in overseeing and controlling departmental budget, ensuring positive results and implementing changes when necessary.
- Collaborate in the preparation of the monthly revenue forecast.
- Review and supervise the correct application of upselling and cross selling policies in the reception team.
- Ensure team members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local areas, and are continuously trained to learn and understand policies and practices.
- Communicate and transmit a consistent message regarding FO objectives and expected results, as well as hotel crucial information.
Are you looking for a new challenge? Apply now!
Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.
Join our team at NH Hotels & Resorts, a global leader in upscale and midscale hospitality, renowned for our exceptional service and facilities. A brand with a strong footprint in Europe and the Americas that is beginning its adventure in Greater China.
You will have the opportunity to provide our guests with reliable experiences that combine value, location and your own human touch. You can join us in our quest to make every hotel stay remarkable by meeting the needs of guests looking for functional hotels & resorts with a natural and fresh style, doubled by friendly service. Become part of a brand that is like you: Functional, natural and down-to-earth, innovative, reliable and friendly.
What will we offer you?
At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:
- People University: excellent training & (international) development opportunities.
- Meal vouchers
- Welcome at work programme: feel like a guest and enjoy a free night in your hotel
- Staff Party once a year together with all Minor Hotels colleagues from Belgium
- Excellent career opportunities: all employees of Minor Hotels are given priority on internal vacancies worldwide!
- Explore the Minor Hotels brands and enjoy our hotels world-wide with our special employee rate.
- Invite your friends and family for city trips in all our hotels worldwide and receive 30% discount on our restaurants and bars! They can also book their next city trip with your Friends & Family code.
- Enjoy specials discounts on a variety of (web) shops and leisure activities on our employee benefits portal.
What are we looking for?
- At least 2-3 years of hotel Front Office experience, preferably in a hotel of similar size and complexity.
- Degree or diploma in Hotel Management or equivalent.
- Fluency in local language is a must and a high level of English is required.
- Working knowledge of various computer software programs (Microsoft Office,TMS, etc) and front office systems. Knowledge of the principles of revenue management and commercial policies.
What are you going to do?
- Manage and coordinate the department, implementing the service and quality standards.
- Handle and monitor guest concerns and provide customer satisfaction.
- Collaborate in overseeing and controlling departmental budget, ensuring positive results and implementing changes when necessary.
- Collaborate in the preparation of the monthly revenue forecast.
- Review and supervise the correct application of upselling and cross selling policies in the reception team.
- Ensure team members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local areas, and are continuously trained to learn and understand policies and practices.
- Communicate and transmit a consistent message regarding FO objectives and expected results, as well as hotel crucial information.
Are you looking for a new challenge? Apply now!
Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.
