Support Specialist - Order to Fulfill (Buenos Aires, AR, B1605DII) en SAP Software Solutions | Business Applications and Technology

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

• Handling end-user inquiries – detecting the problem, troubleshooting, dispatching, and closing the issue
• Working in a multi-channel environment where support is provided via chat, call-out, and ticketing. You may engage in simple exchanges or more complex consultations based on your growing levels of expertise
• Exchanging best practices and following standard execution models to help our team be most efficient
• Participating in, contributing to, or hosting learning and networking activities to consistently grow knowhow and collaboration
• You may contribute input and or take the lead of scope-related or process-related projects

• Customer-service attitude: polite, helpful, quality-oriented, and inquisitive
• Comfortable in working on repetitive (technical) tasks, with workflows or ticketing systems, adhering to SLAs.
• Analytical skills: asks the right questions to identify the best solution path.
• Fast learner: curious and dedicated.
• Cloud knowhow, ideally with experience in Cloud sales processes, provisioning, or fulfillment
• Multitasking/ prioritization skills
• Good communication skills
• Works well in virtual environments; knows how to build their network.
• Fluent in written + spoken English; Spanish or Portuguese is a benefit.

• Education: Bachelor’s degree or equivalent working experience preferred
• Career: 5+ years of experience in Customer Support, Operations and/or Technical Support role
• Experiences with Provisioning and Cloud Fulfillment processes or services as well as core sales solution will be a benefi

Please upload your CV in English.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity,  gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 432925  | Work Area: Sales Operations  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations:  #LI-Hybrid