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Branch Manager en CBI Bank & Trust

CBI Bank & Trust · Roscoe, Estados Unidos De América · Onsite

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Description

Summary:   

The Branch Manager is responsible for the efficient operation of one of our full-service branch banks while promoting market growth. Responsible for providing a high quality of customer service, cross selling, and comprehensive, prompt and efficient handling of customer transactions.  


Key Accountabilities:

  • Responsible for growing loans and deposits of the office through personal calling and sales efforts, excellent customer service, and cross-sales to walk-in traffic of the branch.
  • Greets and serves bank customers in a prompt and friendly manner.
  • Assists customers in opening new accounts and all related services, issuing CDs, and closing all deposit accounts.
  • Responsible for originating consumer loans and referring other lines of business.
  • Completes thorough sales tracking to ensure goals are being met.
  • Actively participates in all bank promotions/campaigns including Call Nights.
  • Participates in community organizations, projects, and functions representing the bank in a professional manner.
  • Develops new business by visiting prospect businesses outside of the branch.
  • Reports issues of the branch to the appropriate supervisor/area.   
  • Promotes all bank services to customers.
  • Handles customer complaints. Counsels customers with special problems or in disagreement with bank policies and procedures.  
  • Maintains a good working relationship with the teller area for a positive work environment and to improve referrals from the tellers.
  • Oversees branch appearance, reports any maintenance issues to appropriate facilities manager or management.
  • Maintains working knowledge of Bank policies and procedures with respect to all Retail applications.
  • Actively upholds the organization’s vision, mission and values, encompassing mutual respect, honoring commitments, working with integrity and accepting responsibility for own actions.
  • Demonstrates knowledge of and adherence to EEO policy, shows respect and sensitivity for cultural differences, promotes working environment free of harassment of any type.
  • Assures compliance with all Bank policies and procedures, as well as all applicable state and federal banking regulations.
  • Has a strong commitment and dedication to internal and external customer service.


Requirements

Position Requirements:

  • 5+ years of sales and/or customer service experience
  • Exceptional communication skills
  • General computer and basic math skills
  • Attention to detail and ability to multi-task; excellent organization skills; ability to multi-task
  • Strong knowledge of bank products
  • Ability to work in a fast paced, team environment

 

Benefits & Perks:

We care about our employees' well-being and offer a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) retirement plan, and generous paid time off. We also provide employer-paid life insurance, as well as short-term and long-term disability coverage, ensuring peace of mind for you and your family. 

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