Service Manager en ATLANTIC LIFT SYSTEMS INC

Description

Service Manager

Norfolk, VA

Description

Service Manager

Full Time

FLSA Status: Exempt

Schedule - Monday-Friday and weekend hours as needed.

Reports to: Branch Manager 

General Description:

The service manager is responsible for providing leadership and direction to the Norfolk parts & service team, by ensuring all goals and related strategies align with business initiatives to increase sales and maximize client and employee satisfaction. The Service Manager also has full accountability for the safety of service team members and self.  This position will participate as a member of the leadership team and will present to and meet with the Branch Manager and other members of the team on a regular basis.  

Responsibilities:

Safety

• Lead the department in safe behaviors, identifying unsafe actions and conditions on a regular basis
• Report and document all non-injuries (Accident No Injury - ANI) and injuries
• Initiate at least one departmental safety related training session per month
• Perform departmental Safety Inspections once per week

Essential Functions

• Overall supervision of all Service Functions
• Overall profitability of Service & Parts Department
• Coordinate with Technical & Training Manager to facilitate all training of Service Technicians
• Maintain Proper Staffing Levels of Service Department
• If hiring is needed, document/provide justification.
• Terminate, promote and compensate personnel with approval of management.
• Focus environment towards performance, clarifying expectations, and providing      appropriate feedback.
• Manage department Operating Budget in coordination with Management Team
• Review all applicable reports to monitor Service Department performance

Standards of Performance

• Develop Service Plan for profitable growth by November 1st of each year. Plan to include, but not limited to:

1. Quarterly & Annual evaluations of Service Technicians, Parts Counter Representatives.
2. Fleet up-time and equipment to be sold off and dead-lined
3. Customer service work revenue goals
4. Warranty reimbursement

• Coach all Service Administrators, Dispatchers and Technicians

1. Reinforce excellence in work
2. Discipline non-performance

• Complete Administrative Work and Achieve Deliverables

1. Prepare  all information for meetings in a timely fashion.
2. Ensure Purchase Orders are complete and accurate.
3. Perform inventory checks & cycle counting.
4. Execute documentation of expenses according to policy.
5. Allow vacation that maintains adequately staffed team members

Communication

• Inform Service Department of company plans, programs, needs and opportunities, holding daily team meetings
• Regularly alert internal departments to field challenges and opportunities
• Oversee all customer interaction related to service business, including dispatching of technicians, scheduling/approving customer repairs, quoting/estimating and billing out work.
• Meet weekly with department heads
• Live and promote company values

Requirements

Strong Computer Skills – Microsoft Office Programs a must

Works effectively with all employees.

Excellent organizational, verbal, and written communication skills

Ability to quickly adjust to changing priorities.

Attention to detail and general sense of urgency.

Excellent customer relationship skills 

Able to lift 50+ pounds.