Patron Services Specialist en City of Cedar Rapids, IA

About the Department

The City of Cedar Rapids Public Library is seeking a passionate and patron focused person to help serve our downtown library.  This person will be a member of front-line staff providing library services to meet the learning, information, leisure and cultural needs of the local community.   

About our Organization

At the City, we are committed to employing individuals who reflect our community’s diverse backgrounds and this position is crucial in the success and strategic direction of a growing and evolving community. We appreciate and leverage the vast experience individuals bring beyond the technical requirements of a job. If you are an individual with similar experience listed here please consider applying. Experience and skills combined with commitment to our core values is key to building a greater community now and for the next generation.

About our Community

Nestled in the heart of Iowa, Cedar Rapids is our vibrant and diverse community known for its rich history, culture, and natural beauty. Our city has a strong sense of community which can be seen at any of our numerous parks, recreational opportunities, and family-friendly events year round. You can also explore our thriving downtown district, filled with shops, restaurants, and entertainment options, or take a stroll along the Cedar River, which runs through the heart of the city. Cedar Rapids - Why you should live here! 

About this Opportunity 
Provides active customer service, customer education in the area of library services and programs, provides reader’s advisory service to customers.
Works under general supervision and exercises discretion in carrying out work assignments within boundaries of established policy and procedure.

The City of Cedar Rapids does not offer sponsorship for employment authorization.

Position Duties

Job Duties and Responsibilities

• Greets patrons and provides proactive customer service
• Assists patrons with library account maintenance (check out, placing holds, fines, etc.)
• Discusses and offers meaningful recommendations for books, movies, and music
• Provides virtual customer service through phone and/or email communication
• Educates customers on how to use self-checkout stations,
• Provides patrons with general reference and technology assistance or guides to appropriate staff/resources
• Maintains a safe and welcoming environment for all patrons (ie. Snow shoveling, trash removal, etc.)
• Promotes library services, programs, and offerings
• Collects fine and fee revenue, utilizing library’s POS software and reconciling cash balances
• Interacts with automated materials handling systems
• Provides Active Service on a regular basis to meet patron needs
• Interprets library policies, rules, and procedures with an understanding of Library Values and able to escalate issues to management when needed
• Performs related work as assigned by supervisor or manager
• Performs all work duties and activities in accordance with city policies, procedures, and safety practices
• Understands and supports core principles of equity, intellectual freedom, and privacy
• Ability to work varying shifts including nights and weekends
• Attends work regularly at the designated place and time

Minimum Qualifications

Acceptable Experience and Training:

• 2 years of customer service experience
• Bachelor’s Degree
• An equivalent combination of experience, training, and certification may be considered for substitution.

Other Qualifications

Hourly Rate

The Patron Services Specialist is covered under the Library Bargaining Union, and all new hires begin employment at $23.36 per hour, regardless of years of experience. Employees in this classification receive a step increase on their anniversary. The steps effective 7/1/2024 include:

New Hire - Step 1	Step 2	Step 3
$23.36	$27.50	$28.33

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