Public Safety Dispatcher I - Fire Marshal en Bexar County, TX
Bexar County, TX · San Antonio, Estados Unidos De América · Onsite
- Junior
- Oficina en San Antonio
About the Department
Our Public Safety Dispatchers play a critical role in public safety as the first contact in the early identification of emergencies and assigning appropriate emergency resources.
On the front lines, dispatchers receive and dispatch emergency and non-emergency calls to appropriate public safety personnel, maintain records and computer entries and interact with the public, county departments, employees, and other officials.
Our dispatchers receive training on and utilization of various software, including but not limited to: Criminal Integrated Justice System, Computer Aided Dispatch (CAD), Records Management System (RMS), mapping system, digital logging recorder, and hearing impaired teletype system. Following training, the dispatcher must have the ability to operate telecommunication equipment and Computer Telephony 9-1-1.
Candidates must submit a typing test for consideration following the completion of an application.
On the front lines, dispatchers receive and dispatch emergency and non-emergency calls to appropriate public safety personnel, maintain records and computer entries and interact with the public, county departments, employees, and other officials.
Our dispatchers receive training on and utilization of various software, including but not limited to: Criminal Integrated Justice System, Computer Aided Dispatch (CAD), Records Management System (RMS), mapping system, digital logging recorder, and hearing impaired teletype system. Following training, the dispatcher must have the ability to operate telecommunication equipment and Computer Telephony 9-1-1.
Candidates must submit a typing test for consideration following the completion of an application.
Position Duties
Summary: Operates telecommunication equipment such as a 800MHz Trunked Radio System, VHF Conventional Radio System, Computer Aided Dispatch (CAD) System, Criminal Integrated Justice System (CIJS), Records Management System (RMS), Computer Telephony 9-1-1 and Mapping System, hearing impaired teletype and digital logging recorder.
- Answers emergency and non-emergency calls from the general public and routes calls to other public safety agency dispatchers as needed
- Enters call subject matter into computer and prioritizes calls for service
- Enters all pertinent information regarding all calls for service into the Computer Aided Dispatch (CAD) system
- Dispatches for all fire departments in unincorporated Bexar County for medical and fire responses
- Maintains the location of all Fire Department, Fire Marshal and Office of Emergency Management personnel
- Assigns call requests as a single service (law enforcement or fire/EMS) dispatcher over a two-way radio to law enforcement responders or fire/EMS responders in vicinity to investigate incident or provide assistance
- Responds to requests for information regarding CAD incident numbers, case numbers, arrival times, citizen addresses and other Public Safety Communications information
- Researches law enforcement databases to verify information on individuals, such as driver’s license validity, existence of protective orders, missing person stolen/recovered vehicle, warrants, vehicle registration and criminal history
- Maintains public safety responder location and en route status logs
- Assists training new employees in procedures for dispatching, radio communications, notification of proper personnel, operation of telecommunication equipment, documentation of calls and other related procedures
- Performs related duties as required
Minimum Qualifications
- Graduation from High School or a General Education Development (GED) certificate
- Skill in operating telecommunication equipment; skill in determining type and seriousness of calls
- Skill to type 40 wpm with no more than 7 errors; Requires recent typing test; application will not be reviewed until typing test results are received (Typing tests may be administered by Department, Human Resources or Workforce Solutions Alamo Career Centers)
- Ability to pay attention to detail, cooperate with others, maintain composure, control anger, and avoid aggressive behavior, even in very difficult situations; must have the ability to take on responsibilities and challenges; ability to lead, accept criticism, and deal calmly and effectively under high stress situations; ability to maintain effective working relationships with coworkers, Department/Division Heads, County employees, government agencies and the general public
- Must have a TCOLE Telecommunicator License or successfully pass the TCOLE Telecommunicator Licensing Exam within one (1) year from employment date
- Must pass a psychological exam
- Must possess a valid driver's license
- Must secure and maintain a favorable background investigation by the Bexar County Sheriff's Office or Bexar County Fire Marshal’s Office
- Must obtain Texas Law Enforcement Telecommunications System (TLETS) Certification within one (1) year of employment
- Must secure and maintain access to TLETS
- Must clear a pre-employment physical and a pre-employment drug screen test
- Must be available 24-hours a day, 7 days a week, unless on approved leave or by authorization
- Must work weekends, holidays and perform shift work
- May work more than 40 hours during the workweek
Working Environment and Physical Demands:
- Constantly working in indoor conditions; high call volume, fast paced and stressful call center environment
- Occasionally moves items weighing up to 15 pounds
- Occasionally moves about the office
- Frequently communicates with others; must be able to exchange accurate information
- Constantly operates a computer and other office productivity machinery
- Positions self to perform essential functions
- Must be able to remain in a stationary position
Other Qualifications
Workstations with internet access are available, if needed, to view job postings and apply online at 211 S Flores, San Antonio, TX 78204, 8am – 5pm, Monday through Friday. Phone: 210-335-2545.
EQUAL OPPORTUNITY EMPLOYER
Bexar County is an Equal Opportunity Employer and committed to Workplace Diversity.
We are committed to providing equal opportunity for protected veterans and individuals with disabilities.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Bexar County is an Equal Opportunity Employer and committed to Workplace Diversity.
We are committed to providing equal opportunity for protected veterans and individuals with disabilities.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
