Guest Services Supervisor en Audubon Nature Institute

Position Title: Guest Services Supervisor`

Department: Guest Services

Reports To: Guest Services Manager & Director

Location: Audubon Aquarium & Insectarium 

Position Type: Full-Time

Who We Are 

Audubon Nature Institute comprises Audubon Park, Audubon Zoo, Audubon Aquarium, Audubon Insectarium, Audubon Louisiana Nature Center, Freeport-McMoRan Audubon Species Survival Center, Audubon Center for Research of Endangered Species, Woldenberg Riverfront Park, and Audubon Wilderness Park

At Audubon Nature Institute, we are more than a collection of parks, museums, and conservation centers—we are a dedicated team with a shared mission to celebrate, protect, and connect people to the wonders of nature. Our work is guided by our culture code, which is at the heart of everything we do. We believe in Activating Impact by integrating tangible, real-world outcomes into all our initiatives, fostering a culture where every action contributes to a positive environmental impact. We are committed to Empowering Optimism, using positivity to inspire others to act and believe in their capacity to create meaningful change. We strive to Create Connection by engaging with people from all walks of life, knowing that the collective strength of a diverse community can address the most pressing challenges facing our natural world. At Audubon, we embody the spirit of Le Bon Temps, infusing the joy and vibrant culture of Louisiana into our everyday work, celebrating our unique heritage while advancing our mission. As Leaders of the Pack, we constantly seek smarter, innovative solutions, challenging conventions to drive the change we want to see in the world.

What You’ll Do

The Guest Services Supervisor supports the Guest Services Manager in the effective operation of the department. This role is responsible for overseeing daily functions, including staff management, coaching, and on-site training. The Supervisor ensures that all Guest Services staff consistently deliver exceptional service, contributing to a seamless and positive guest experience.

Day-to-Day Responsibilities

Sales & Guest Engagement

•    Actively promote General Sales, Memberships, Wild Encounters, and Audubon attractions during every guest interaction.

•    Assist guests in all areas, manage crowds effectively, and promptly respond to questions or concerns.

•    Maintain a friendly, neat, and professional appearance consistent with the Audubon image.

Operations & Compliance

•    Use short-wave radios appropriately to ensure effective communication.

•    Adhere to all departmental and Audubon Nature Institute policies as outlined in the company and Guest Services handbooks.

•    Ensure all employees follow safety rules and regulations while prioritizing guest and staff safety.

•    Supervise front entrance operations, special events admission, and group check-in processing.

Leadership & Staff Development

•    Foster professional relationships with employees, vendors, and third-party partners.

•    Assist with staff development planning and implement motivational strategies for leaders and team members.

•    Support employee coaching sessions and assist with termination processes as necessary.

•    Help with employee engagement activities, recognition, and incentive programs.

•    Participate in professional development planning for staff.

Scheduling & Staffing

•    Assist the Guest Services Manager with preparing weekly staff work schedules.

•    Schedule employee meal breaks, ensuring minor employees receive breaks before working five hours.

•    Provide flexible support by working at any Guest Services location with at least one week’s notice.

•    Be available to support two after-hours events per month, as well as all events requiring Guest Services Supervisors.

Financial & Administrative Oversight

•    Monitor cash handling audits, authorize voids/refunds, and ensure compliance with procedures.

•    Assist with submitting reports on rentals, sales, and employee payroll.

•    Organize office supply inventory and place orders as needed.

Produce departmental checklists and monitor the daily camera-ready report.

Additional/Overall Skills:

•    Maintain a positive attitude and a strong sense of accountability, fostering a collaborative team environment where everyone feels empowered to contribute.

•    Thrive in a team environment, using your organizational and technical skills to ensure the smooth execution of creative projects that resonate with our audience.

•    Celebrate the successes of your team and bring enthusiasm to your work, reflecting the joyful culture that is at the heart of Audubon’s mission.

•    Stay adaptable and open to learning new skills, embracing change and innovation as opportunities to lead and grow.

•    The above-listed duties are general statements of required primary duties and responsibilities performed on a regular and continuous basis. They do not exclude other duties as assigned.

What We’re Looking For

Must Haves:

•    High School Diploma or equivalent

•    Strong verbal and interpersonal skills (a people person)

•    A minimum of two years of experience as a cashier 

•    Proficiency in computer literacy 

Nice-to-Haves:

•    A minimum of one to two years of management experience. 

•    A valid driver's license 

•    Open availability 

Physical Requirements: 

•    Prolonged standing, walking, and climbing of stairs or ladders. 

•    Ability to lift, push, pull, and carry objects up to 50 pounds. 

•    Frequent bending, crouching, twisting, and reaching. 

•    Manual dexterity to operate machinery or handle tools. 

•    Frequent use of vision and hearing to assess surroundings and job tasks. 

•    May include indoor and outdoor work environments. 

•    Exposure to varying weather conditions. 

•    Potential exposure to environmental hazards such as dust, chemicals, or loud noise.