Economic Support Specialist en Sheboygan County, WI

About the Department

Sheboygan County Health & Human Services is a proud 2025 Gold recipient of Mental Health America’s Bell Seal for Workplace Mental Health, recognizing our commitment to employee mental health and well-being. Learn more at mhanational.org/bestemployers.

We are an inclusive and trauma-informed organization dedicated to attracting and retaining a culturally diverse workforce that reflects our community. We’re looking for compassionate professionals who want to help us champion equity, recovery, and resilience in our community.

• Generous paid time off: 15 vacation days, sick time, and 10 paid holidays

• Comprehensive benefits package, including access to our free InHealth Clinic

• Wisconsin Retirement System participation

• Tuition discounts and professional development support

• Employee referral bonus program

• Supportive, collaborative, and mission-driven work environment

Position Duties

Responsible for determining initial and ongoing eligibility and case management for Income Maintenance (IM), and Wisconsin Shares (CC) programs which may include any type of Medical Assistance/Badger Care Plus, Food Share Wisconsin, Caretaker Supplement, and Wisconsin Shares (Child Care). Coordinates, cooperates, and may assist with the Wisconsin Home Energy Assistance Program (WHEAP), Children’s First, Food Share Employment and Training (FSET), and Wisconsin Works (W2) programs. Duties include ability to analyze and implement policy, procedure, and software systems to ensure accurate and timely benefit determinations. Once training is completed, the Economic Support Specialist will have developed the skills and experience to manage a full case load independently with autonomy.

• Conducts interactive in person interviews with consumers to determine initial and ongoing eligibility for Income Maintenance and Child Care programs using State software systems.

• Works independently to apply State and Federal policy and procedures to dynamic household situations to ensure accurate benefit determinations. Each ESS determines State and Federal benefits valued at approximately $6 million annually.

• Must be able to work in a fast-paced Call Change Center environment handling multiple interactions daily in the context of an eight county consortium. Handles urgent inquires relating to medical coverage, Food Share, and/or Child Care in a time sensitive manner.

• Interacts with people of diverse ethnic and linguistic backgrounds, people with mental and physical health issues, and financial and legal professionals.

• Represents the county in Administrative Law Hearings and may be required to appear in court proceedings.

• Processes applications and annual reviews, through multiple State software systems, including face to face, telephone, online and mail interactions with customers.  

• Determines and requests required verifications from customers and takes appropriate follow-up action. Assesses the accuracy of computerized benefit determinations ensuring those determinations conform to current State and Federal policy.

• Provides referrals to other resources and programs within the Human Services Department and community organizations within the eight county consortium region.

• Reviews and processes all system alerts and data exchange information within state and county guidelines.

• Completes benefit overpayment redeterminations and refers appropriate cases for public assistance fraud investigation.

• Performs all other duties as assigned.

Minimum Qualifications

• Minimum of High school graduate or equivalent, additional education in Business, Social Sciences or Human Services preferred.

• Experience working with the public in a wide variety of situations.

• Comprehensive knowledge of eligibility factors, policy and procedures relating to economic support programs.

• Extensive experience using software programs, electronic resources, and strong  telephone skills.

• Ability to maintain confidentiality.

• Knowledge of community resources and Health and Human Services System.

• Organizational skills and abilities.

• Ability to multi-task and manage time effectively.

• Understands and effectively carries out oral and/or written instructions.

• Access to a car, a valid driver’s license and ability to drive or arrange travel in and out of county as needed to perform job duties.

  
  

Other Qualifications

• Work is performed primarily in a standard cubicle office setting. Ability to simultaneously perform computer data entry and telephone/in-person customer contact continuously throughout the workday. Ability to regularly work 8.0 hour days and 40.0 hour weeks is required. Ability to lift up to 20 pounds, and a combination of sitting and standing postures may be required.

• Must be able to operate standard office equipment including telephone, computer, facsimile, calculator, printer, and photocopier.

  
  

Working Relationships:

• Reports to the Human Services Supervisor or Deputy Human Services Director. No direct subordinates. Frequent contact with Economic Support Specialists, Social Service Aides, Secretaries, H&HSD, Job Center partners, community-based agency staff, consortium partners, and the general public.