Supportive Services Manager en Safer Foundation

The Safer Foundation is a social service provider to individuals with arrest and conviction records. Through a full range of services, including case management, educational instruction and advocacy, we focus on preparing individuals for the world of work by helping them find and keep productive and meaningful employment.

General Summary: 

Reporting to the Director of Supportive Reentry Services, the Supportive Services Manager is responsible for the day-to-day operations of the Supportive Services program, including assisting in managing daily operations at the 5517 building. This role oversees referrals, ensures client enrollments are accurately recorded in both Safer Foundation and funder databases, and monitors the delivery of services. The Supportive Services Manager manages and trains program staff, ensuring effective service delivery and professional development. This position also supervises program supportive services provided at Safer’s Adult Transition Centers (ATCs). Additional responsibilities include completing timely and accurate documentation, preparing monthly and quarterly reports, and managing the program budget to ensure alignment with organizational and funder requirements.

Performance Results Description

The Position is properly performed when all essential duties and responsibilities are executed by following the Safer Values.

Exceeding Expectations, Communication and Collaboration, Integrity and Evidence-Based Innovation.

Essential Duties and Responsibilities:

Stakeholder Interface 

• The Supportive Services Manager will supervise the Title XX team and complete reports.
• Manages and trains program staff, ensuring effective service delivery and professional development.
• Responsibilities include completing timely and accurate documentation, preparing monthly and quarterly reports, and managing the program budget to ensure alignment with organizational and funder requirements.
• Work collaboratively alongside all internal Safer Foundation business units Managers and Directors. 

• Identify ongoing methods to increase efficiency in preliminary service delivery using data reporting.
• The Supportive Services Manager will maintain current knowledge of all Safer Foundation programs.
• This role will be responsible for developing and implementing the policies and procedures, including day-to-day prioritization and delegation of tasks and maintenance.
• Attends training to improve knowledge of the field and evidence-based interventions, concepts, and practices. 
• Assisting in managing daily operations at the 5517 building.
• Participate in any other duties assigned that are needed to help drive our vision, fulfill our mission, and abide by our organization's values.

Stakeholder Outreach and Recruitment

• Acts as a liaison to other programs internally, soliciting feedback from individual programs and working alongside them to solve problems
• Attend and participate in relative conferences, webinars, and presentations.
• Attend and participate in Safer Foundation outreach event.

Tracking, Document, and Reporting

• Assists the Director Supportive Reentry Services in the compilation, analysis, and reporting of outcomes and data integrity, including reporting metric definitions (when applicable)
• Meets all agency, program, contract, grant, and licensing standards, and policy compliance.
• Gather, synthesize, and present all relevant programmatic data for grant reporting on a monthly, quarterly, and yearly basis.
• Work alongside the Quality Assurance Administrator in developing and integrating internal audit tools for Title XX staff to monitor their client files.
• Work alongside Director of Supportive Reentry Services, Salesforce administrator, Systems Analytics, and monitoring reporting dashboards every month. 

Fiscal Reporting and Accountability

• Participates in department budget preparation and reviews, responsible for budget implementation and adherence.

• Order supplies as necessary and within the program budget, gauging total amounts allocated, needs, and availability of funds. 

• Assuring (in conjunction with the Compliance Manager and Quality Assurance Administrator all services are provided in compliance with regulatory, contractual, and revenue cycle requirements).

Supervision of People

• Hires, trains, coaches, and evaluates Title XX staff including holding staff accountable through performance metrics and meeting departmental and individualized professional goals; holds staff accountable for meeting individual and program performance objectives.
• Provides individual supervision for Title XX staff, in resolving issues related to IT, screening challenges, etc.

• Train and supervise staff on proper documentation, procedure, and protocol; troubleshoot issues and coach on performance. Elevate issues requiring structural changes or input up to the supervisor as necessary. 
• Complete mid-year and annual performance reviews, and corrective action plan when necessary, review and approve timecards and request time off and expense reports promptly. 

Required Knowledge, Skills, and Abilities:

• Knowledge of the reentry process and cross-sectoral barriers faced by individuals upon release.
• Excellent communication (oral and written), computational, and customer service skills.
• In-depth practical knowledge of HIPAA and 42 CFR Part 2 preferred
• Passion for social justice and start-ups
• Strong track record in managing a comprehensive and complex array of projects with intellectual curiosity, attention to detail, and a results-oriented approach.
• Ability to work in an interdisciplinary team approach model, taking individual responsibility and autonomy while also working well in roles leading and serving as part of a diverse team.
• Able to operate in a fluid environment.
• Hands-on experience and self-sufficiency with Microsoft productivity tools, including Outlook (for email), Office (Word, PowerPoint, Excel), and online collaboration tools (video conferencing, Zoom/Teams, messaging).
• Ability to effectively supervise and direct other staff members.
• Ability to interact and communicate with individuals at all levels of the organization.
• Must display a high level of initiative, effort, and commitment toward completing assignments efficiently.
• Strong time management and organizational skills with the ability to effectively multi-task and meet deadlines.

Education and Experience:

• Previous experience documenting services in an electronic case management system desired. 
• At least two years of experience performing administrative duties.

• Experience in conflict resolution and de-escalation

Licenses and or Certifications: