Senior IT Engineer en Portsmouth Hospitals University NHS Trust

Working as a partnership, both Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust have a shared vision for excellence in care for our patients and communities; with a set of strategic aims underpinning how we will achieve this. 

The vision for our single corporate services is to:

• Be an employer of choice for corporate talent, attracting and retaining people who share our values for excellence in care and welcome the opportunity to benefit from the broad range of flexible career and development opportunities we can offer.   
• Improve efficiency through simplified and standardised policies, processes, and systems, drawing on the best from both Trusts.  
• Do things once and reduce any duplication on transactional tasks giving corporate staff the ability to focus on higher value and more diverse activities.  
• Co-invest in the latest digital solutions and standardise our approach, meaning we do things once for both organisations. 
• Improve learning and development opportunities and sharing best practice, upskilling both Trusts.  
• Co-locate teams in purpose-built facilities on the Island and in Portsmouth to enable closer working and sharing.  
• Build resilience for individuals and our teams. 

This vacancy is open to employees of Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust only.

Job purpose

To improve the effectiveness and value of health care delivery for Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust (the Trusts). This post is a member of the Group Digital Service, within the Information Technology (IT) function. Working as one service, to minimise the impact of IT services affecting service users and on patient care, support services and management by:

• Providing second-line mobile site engineering support, dealing with complex technical issues and requests as required, through to resolution, ensuring the department meets Service Level Agreement targets.
• Assisting with software and hardware installations either through support or managed pieces of work.
• Enable the departments ITIL processes, providing professional guidance and execution of Incident Management and Request Fulfilment.
• Where relevant, escalating calls to third-line technical support staff or 3rd party suppliers.
• Supporting the Trust in meeting business objectives by contributing to assessment of potential technology innovations and, where approved, assisting their implementation

 Job summary

1. Forming part of the IT site engineering team, supporting a wide range of IT systems and applications in use across the Trust, including specific core clinical applications.
2. Log and manage all support interactions accurately, ensuring comprehensive documentation is captured for troubleshooting and resolution purposes.
3. Complete IT installations relating to hardware or software following procurement processes and procedures.
4. Use technical skills and expertise to resolve identified IT issues and requests, either over the telephone, via remote support technologies or by visiting end users at various remote locations, as required.
5. Provide excellent customer service, ensuring a positive and professional experience for service users seeking assistance.
6. Maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities.
7. Adhere to Trust policies and procedures as required.
8. Occasionally be required to work flexibly to meet the demands of the service.
9. Participate in an out of hours technical support service, forming part initial point of contact team known as ‘main on-call’.

Respect the confidentiality of all matters that they may learn relating to their employment and other members of staff. All staff are expected to respect the requirements of the Data Protection Act 1998.

Please refer to the full job description for more information.

Qualifications Criteria

Essential 

• Degree level qualification or equivalent in computing or related field
• Higher National Diploma in IT (HND)
• Technical accreditation in at least one or more specialised IT area e.g., Microsoft MCTS/MCITP, Cisco (CCNA)

Desirable

• ITIL Foundation Certificate
• Advanced technical accreditation e.g., Microsoft Certified Systems Engineer (MCSE), Certified Virtualisation Expert (CVE)

The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery, access to our free Beach Hut for those long summer days, our on-site Wellness Centre including a gym and a swimming pool, access to our fantastic staff networks including LGBTQ, Race Equality and DisAbility, and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most.

Please note your application may be transferred to the Isle of Wight Applicant Tracking System (ATS) if you are selected for an interview

We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation, and beliefs.