Service Desk Support Agent en Arobas Personnel

Arobas Personnel is looking for a Service Desk Support Agent for a mandate with one of its clients located in Montreal.

 *Remote : Hybrid- 1 day/week in the office* 

What your day-to-day will look like:

• Provide timely, accurate, and professional responses to customer requests.
• Build and maintain strong client relationships while ensuring confidentiality.
• Work closely with internal and external teams to meet customer needs.
• Manage requests using the CRM tool.
• Update and maintain the inventory system.
• Create complete service orders.
• Process invoices and handle billing activities.

Required skills and qualifications:

• Must successfully pass background checks.
• At least 3 years of customer service experience.
• Bilingualism in French and English is mandatory.
• Strong attention to detail.
• Ability to prioritize and manage multiple tasks effectively.
• Solid analytical problem-solving skills.
• Adaptability in a fast-paced environment with shifting priorities.
• Self-motivated, autonomous, and accountable.
• Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.).
• Basic accounting knowledge is considered an asset.

Top 3 key skills:

• Autonomous and disciplined self-starter
• Excellent time management and organizational skills
• Team player